Head of Performance

**About GroupM Nexus**

GroupM Nexus is the world’s leading global media performance organisation that unites GroupM’s global performance Talent & Technologies. Nexus unites GroupM Practices (search, social, programmatic, ad-ops, commerce) and Solutions (Finecast, Xaxis, Sightline and Goat) into a single unit. The global organisation will be underpinned by a new cross-channel performance platform, AI and international delivery hubs to set new benchmarks for innovation, effectiveness and efficiency for GroupM’s agencies and clients.

With +350 people across Brisbane, Sydney, Melbourne, and Adelaide, our primary purpose is to deliver unrivalled advantage to our clients, stakeholders, and people.

We have a clear **vision** for our business, to lead the next era of media performance. We believe that this spans how we make advertising work better for our people, our planet, our communities, and our clients.

Our Nexus **mission** statement is to place transformative technology at the centre of human experiences. We’ll achieve this by connecting our technology, talent and thinking.

What is Nexus? GroupM’s omni-channel performance engine delivering better business outcomes for clients and agencies.

What success looks like for GroupM Nexus Australia:

- Making Nexus the best place to learn, grow and develop
your craft skills
- Unlocking the new agency model with cross-disciplinary media performance teams
- Delivering unrivalled tech, data & AI advantage
to our clients and agencies

What does the end state look like? Imagine a world where there is strength in community:

- ** Connected technology** that let’s us engage with audiences across a complex customer journey, delivering better business outcomes for clients.
- ** Connected talent** that let’s our people unlock the bigger omni-channel opportunity with training/developing opportunities outside their current core competence.
- ** Connected thinking** that lets us come together across different disciplines to share, connect and collaborate as one team Nexus.

As market leaders we work closely with our clients to develop a healthy, accountable, responsible and diverse ecosystem that enables data driven marketing at scale, and is mutually beneficial for all partners and the communities at large that we influence. For our people, we are driven by our proposition of offering fulfilling careers driven by intelligence, imagination and inclusion that help redefine the role of media in our daily lives.

We recently launched Nexus Connect, our ongoing commitment to our People. Our goal is to make Nexus the best place to work, learn and grow. We’re passionate about learning & development, empowering our people with fantastic resources such as GroupM University and Career Navigator. Nexus Connect brings forth a bespoke mentoring program that connects our talent to leadership across all facets of the business. We’ve also embedded a ‘Better for All’ initiative to ensure GroupM Nexus attracts the most diverse and representative mix of talent where everyone feels welcome and has equal opportunity to grow.

**Your role in a nutshell**

The Head of Performance role is to lead, with overall responsibility for the direction, workflow, and quality of Biddable Implementation Planning for the agency you live in.

The role is a client-obsessed-centric role and is supported by agency operations teams to create space to operate in an elevated and future-focused manner, to be client-facing, and to sit with and lead the agency teams.

**This role will focus on**

**People**
- Collaborate closely with Mindshare ExCo and LT to shape the direction of the agency, building solves for today and influencing change for the future.
- Set the rhythm for regular department meetings and collaborate with agency meetings.
- Openly communicate and collaborate with all internal key stakeholders and reports regularly.
- Hold regular performance evaluation meetings with reports throughout the year, setting SMART KPIs and creating a clear career development plan with them.
- Review your team's training needs to make sure their career plans are aligned to their progression. Responsible for training and development of all members of the team.
- Responsible for overseeing workflow between all members of the team and escalating any issues.
- Create and foster a cohesive team environment through agency activities and cultural moments.
- Manage the day-to-day activities of the team to ensure that SOX controls, SLAs and KPIs are adhered to.
- Responsible for the overall delivery of biddable investment, including leadership and development of a team that is consistently flawless in delivery & accuracy across all aspects.

**Clients**
- Establish an understanding of client challenges, objectives & initiatives through collaboration with the Client Partners, and clients directly.
- Help build on the agency's reputation for outstanding client service.
- Build strong and enduring client-side relationships at a senior