Ict Operations Manager

**ICT Operations Manager**

**OVERVIEW**

The ICT Operations Manager is a key position in growing and leading a culture of excellence, continuous
optimisation and modernisation across all facets of ICT operations at Barker College. The role is instrumental
in identifying, driving and delivering strategic ICT initiatives, managing infrastructure projects, and providing
mentorship to a talented technical and service team.

In addition to overseeing the day-to-day operations of ICT in the School, the ICT Operations Manager is also
responsible for instilling governance, standards, controls, and structure to ICT operations. It also provides
regular operational system reports, audits, project plan updates and strategic advice on ICT operations to the
Head of ICT and School Council ICT Steering Committee, as well as managing internal and third-party
relationships to enable the School to achieve its strategic objectives.

**CORE RESPONSIBILITIES
**Drive Excellence**
- Oversee essential ICT systems and ensure the seamless performance of operating systems, security
- Identify and act on opportunities to improve, enhance and update ICT systems and services.
- Develop, enhance, and implement ICT policy, procedures and best practice guides for the ICT systems

and services.

**Leadership & Mentoring**:

- Lead, coach, and mentor the technical and service teams and encourage a high-performance culture
- focused on continuous improvement and excellence.
- Identify and facilitate opportunities for team training and skills advancement.
- Ensure staff are suitably trained or skilled to meet the current and future demands of their role.

**Foster Efficiency & Innovation**:

- Identify departmental needs and vulnerabilities while leveraging artificial intelligence, automation,
- process and other enhancements to enhance productivity and inform business decisions
- Continuously monitor and optimize systems to enhance performance, scalability, and security,

implementing technical improvements aligned with business objectives.

**Support & Incident Management**:

- In conjunction with the Service team, ensure that SLA targets are met or exceeded to ensure high

levels of service and operations across all functional areas of the School.

**Vendor Management**:

- Manage relationships with external vendors to build and maintain high performing partnerships,

optimise service delivery, protect sensitive data, and control costs. Negotiate and maintain service
level agreements (SLAs) that meet operational requirements.

**Human Resources**

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**Change Management**:

- Adhere to and improve upon ICT change management processes, ensuring smooth transitions for

system upgrades and new implementations. Communicate clearly with School Executive and
stakeholders regarding the impact of any ICT changes. The ICT Operations Manager is a member of
the ICT Change Advisory Board.

**Project Management**:

- Oversee the planning, development, evaluation, coordination and implementation of all ICT systems
- and projects.
- Ensure projects are delivered on time and meet business requirements.

**Business Continuity**:

- Partner with the Head of ICT on strategic projects, contribute to business continuity planning, and
- actively engage in creating a positive School community experience.
- Maintain and implement IRBC (ICT readiness for business continuity) and policies and procedures to

ensure high availability and reliable performance.

**Cyber Security**:

- Own and oversee the security of ICT infrastructure, ensuring compliance with industry standards and

proactively managing risks through frameworks, audits, and SIEM technologies.

The list of areas and responsibilities in this role description are seen to be indicative and not exhaustive. The
Head of ICT or Head of Barker College may direct other duties, commensurate with the ICT Operations
Manager’s training and experience, at their discretion at any time.

This role description may be reviewed following a summative appraisal, or at some other time by negotiation.

**KEY PERFORMANCE INDICATORS
- Delivery of highly available information systems and low Mean Time to Recover (MTTR).
- High number of systems with tested IRBC plans.
- High user satisfaction regarding use of ICT support and services within the School.
- High percentage of annual ICT projects objectives met and delivered on time.
- Low average percentage of systems and services with known or should be known vulnerabilities.
- Appropriate average and median hours of ICT staff training.
- Clear documentation of day-to-day procedures.
- Timely escalation of issues to the Head of ICT where appropriate.
- Maintain neat and tidy workplace.

**Human Resources**

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**SKILLS AND KNOWLEDGE ESSENTIAL TO THE JOB
- **ICT Leadership**: Proven experience managing ICT functions with mínimal direct reports, with a

passion for technology, efficiency, and operational best practices.
- **Tech Savvy**: Strong knowledge of End-User Computing