Service Manager

5 days ago

Hornsby, Australia Controlworks Pty Ltd Full time

**Key Responsibilities**:

- Lead and manage the daily operations of the service department.
- Supervise and support service staff to ensure timely and effective service delivery.
- Develop and implement service procedures, policies, and standards.
- Monitor service performance and implement improvements where necessary.
- Handle customer inquiries and resolve issues promptly and professionally.
- Maintain accurate records of service activities and customer interactions.
- Collaborate with other departments to ensure seamless service delivery.
- Ensure compliance with health and safety regulations.

**Requirements**:

- Proven experience in a service management or supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and manage time effectively.
- Proficiency in using service management software and tools.
- Relevant qualifications in business, management, or a related field (preferred).

Pay: $70,000.00 - $75,000.00 per year

**Experience**:

- Service Manager: 4 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 10/09/2025

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