Medical Receptionist

6 days ago

South Melbourne, Australia Albert Road General Practice Full time

Working with a close-knit group of lovely doctors you will be the main point of contact between clinicians and patients. If you love providing outstanding customer service, have great time management and organisation skills and can think on your feet, this role will be well suited to you.

**About us**

We’re a modern, well-located clinic just off St Kilda Road, with easy access by public transport. The Shrine of Remembrance is nearby for a peaceful walk during your break, and there are plenty of excellent cafés close by for coffee or a quick bite.

Albert Road General Practice is a comprehensive general practice providing care across all stages of life. Our doctors focus on delivering high-quality, considered, and holistic healthcare, taking the time to understand each patient’s individual needs.

**About the role**

Usual duties and responsibilities include:

- Opening and closing the clinic
- Being a positive first point of encounter for patients and clinicians
- Assist with and respond to patient enquiries in a helpful and friendly way reflecting the practice as a quality, customer service-focused medical clinic
- Provide administrative support to GPs and allied health practitioners
- Registering and updating patient details in Best Practice
- Booking and altering appointments in Best Practice
- Processing payment and Medicare rebates
- General cleaning, restocking of doctors rooms with medical supplies
- Understand and maintain clinic confidentiality and patient privacy requirements
- Liaise with other clinics and medical specialists to coordinate care and obtain patient records
- Demonstrate high attention to detail when dealing with patient, clinic and billing information

**About you**
- Compassionate and caring
- Friendly and patient-centred
- Well-presented, with well-developed verbal and written communication skills
- Able to remain calm and collected when under pressure
- Able to demonstrate a high level of attention to detail
- A quick learner
- Able to take initiative and be future-focused
- Motivated and want to continue to develop their skills and experience over time
- Experience in Medical Reception is preferred
- Best Practice experience is preferred
- HotDoc online booking platform experience
- An understanding of common Medicare items used in general practice and how Medicare billing works

**Job Types**: Part-time, Permanent

Pay: $28.00 - $32.00 per hour

Schedule:

- Rotating roster

**Experience**:

- Medical Reception: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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