Level 1 Helpdesk Support

1 week ago

Frenchs Forest, Australia Logicalis Australia Full time

We are looking for a positive can-do technical services person to provide support to a global fast food restaurant chain regarding in-store technology. Provide Level 1 first-point-of contact helpdesk triage and incident logging, with a keen eye for detail, problem solving and customer focus.

As a Level 1 Helpdesk Analyst your duties will be to:

- Support the efficient and effective operation of stores equipment including registers, packing screens, EFTPOS, digital menu board, storage, security, backup and recovery, store wifi, network (local and wide), desktop support (pc and laptop), licensing and knowledge base
- Coordinating with third-party service provider to ensure timely repair of systems and hardware under warranty
- Contribute insights to the overall department strategy regarding improvement of support to customers helpdesk processes
- Support implementation of new Restaurant Technologies
- Escalate to Level 2 Restaurant Technology Support and assist with incident follow-up and closure
- Create and maintain process documentation, user FAQ’s and knowledgebase

**Requirements**:

- Must have excellent communication skills, both written and verbal.
- Knowledge of hardware and system configurations
- Solid Windows and Network/Communications understanding
- Proven ability to work well in a dynamic, flexible team environment with an analytical, solutions orientated attitude
- Must be a resourceful and proactive self-starter with the ability to balance high quality stands with schedule pressures

**Benefits**

Our client are deeply committed to creating a diverse and inclusive environment where everyone feels they belong. They are proud to be an equal opportunity employer, and as such, all applicants will receive equal consideration for employment for which they qualify.

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