Internal Sales Support

**Company Overview**

Trulux is a leading cosmetic manufacturer specializing in innovative products for both B2B and B2C markets. Our commitment to quality and customer satisfaction has positioned us as a trusted partner in the beauty industry. We are looking for an enthusiastic and detail-oriented Internal Sales Support team member to help drive our sales efforts and enhance customer relationships.

**Position Overview**

**Key Responsibilities**
- **Sales Support**:

- Assist the sales team in preparing sales proposals, meetings/ presentations, and orders.
- Track and report on sales performance metrics and help identify opportunities for growth.
- Maintain an organized database of leads and customer information.
- **Customer Service**:

- Address customer inquiries and complaints promptly and professionally.
- Provide product information and recommendations to clients to enhance their purchasing experience.
- Cultivate strong relationships with existing customers and support their needs effectively.
- **Administrative Tasks**:

- Manage and organize sales documentation, orders, and correspondence.
- Support the sales team with scheduling and coordinating meetings and appointments.
- Ensure accurate record-keeping and reporting of sales activities.
- **Independent Marketing Initiatives**:

- Develop and implement independent marketing campaigns to promote new products and enhance brand visibility.
- Conduct market research to identify trends, customer preferences, and competitive analysis, and use insights to inform marketing strategies.
- **Digital Marketing**:

- Analyze the performance of digital marketing initiatives and provide recommendations for improvement.
- Enhance the company’s online presence and brand visibility through strategic digital engagement.
- **Business Development**:

- Identify potential new business opportunities and assist in lead generation.
- Collaborate with the sales team to develop strategies for market penetration and growth.

**Required Qualifications**
- **Education**: Bachelor’s degree or equivalent in Chemical Engineering, Business, Marketing, Industrial Chemistry, Industrial Pharmacy, or a related field.
- **Experience**: 1-3 years in a sales support, marketing, or customer service role, preferably within the cosmetics or related industries.

**Skill Set**
- **Sales Skills**: Ability to understand customer needs, drive sales initiatives, and support the sales team effectively.
- **Customer Service**: Strong interpersonal skills to provide exceptional service and build lasting customer relationships.
- **Independent Marketing Knowledge**: Ability to independently manage marketing efforts, including brand management, product promotion, and market research.
- **Digital Marketing Expertise**: Proficiency in digital marketing strategies, social media management, SEO, and online advertising tools.
- **CRM Proficiency**: Experience with customer relationship management (CRM) software to track interactions and manage leads.
- **Communication Skills**: Excellent written and verbal communication skills for effective interaction with customers and team members.
- **Analytical Abilities**: Strong analytical skills to assess sales performance data and market trends for strategic decision-making.
- **Organizational Skills**: Ability to manage multiple tasks efficiently and maintain accurate records in a fast-paced environment.
- **Team Player**: Willingness to collaborate and support team members to achieve common goals.

**Why Join Us?**

We offer a dynamic work environment, opportunities for growth, and a chance to contribute to a vibrant industry. If you are passionate about cosmetics and eager to support sales initiatives, we would love to hear from you

**Job Types**: Full-time, Part-time

Pay: $60,000.00 - $65,000.00 per year

Expected hours: 24 - 38 per week

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person