Administration Assistant

**Job Type**:
Therapy Services (Allied Health)
**Hours**:
Full time
**Location**:
Brisbane, QLD, NSW, SA
**Pay**:
$33.41 - 36.46 p/hour + salary packaging + $15,900 + 11.5% super
**Applications Close**:
24 February 2025
Supportive and inclusive environment working for a leading NFP organisation
Fantastic salary packaging opportunities (increased take home pay)
Permanent,
Full
- time position - flexible work from home and office

Brisbane (Yeerongpilly or Southbank), Townsville, parramatta, Adelaide
About Us
Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.
Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.
**We offer an attractive benefits program including**:
Salary packaging, enabling you to make huge savings on tax and maximise your pay
Flexibility regarding working arrangements 
Discount membership to gyms and facilities throughout Australia
Free annual flu vaccinations
Free comprehensive online learning portal 
Free financial wellness support through our default super fund 
About The Role
We have an exciting opportunity available for a motivated administration assistant to support our friendly and supportive
Therapy and Family Services team
in the coordinating of administration activities.
The Administrative Assistant, Therapy and Family Services, ensures the effective administrative component of the day-to-day operations of the team. This role is responsible for managing client records, invoicing, Cliniko administration, and general office duties while also supporting process improvements as directed by the General Manager.
**Main responsibilities of the role include**:
Implement and maintain the day-to-day administrative processes for the Therapy and Family Services fee-for-service programs.
Liaise with the Accounts team for NDIS remittances, resolve billing issues, and respond to parents’ accounting enquiries.
Send session cancellations alerts and set up session confirmation alerts via Cliniko in a timely manner.
Maintain and update client administrative documentation for therapists and Support Planners.
Maintain appropriate records, including storage and archiving of files.
Ensure Cliniko and billing process documentation remains up to date.
About You
Strong administrative skills with a keen eye for detail and accuracy.
Ability to manage multiple tasks efficiently and meet deadlines.
Accurate data entry skills.
Intermediate to advanced Microsoft Office skills, including Excel and Adobe.
Excellent communication and interpersonal skills, with the ability to engage confidently with clients, suppliers, external stakeholders, and team members.
A problem-solving mindset with the ability to adapt to new processes.
A proactive and adaptable approach to work, with a willingness to contribute to process improvements and team efficiency.
Ability to work autonomously while also collaborating effectively within a team.
Current Working with Children Check (Blue Card) and NDIS Worker Screening
Based in Brisbane (Yeerongpilly or Southbank), Townsville, Parramatta, or Adelaide
You should also let us know if you have these other great skills:
Experience with Cliniko or other practice management systems.
Knowledge of the Deaf community, language, and culture
Auslan skills
Understanding of the NDIS, Medicare, and private health billing requirements.
**Closing Date**: COB, Monday 20 May 2024
Either a Cover Letter or a link to your Auslan video recording outlining how your skills and experience meet the position requirements as outlined in the position description (no more than 1.5 pages or 5 min Auslan video recording)
An up-to-date resume including your name, contact details, employment history and qualifications. 
If you have further questions about the role, you can contact our friendly People and Culture team on