Service Desk Analyst

2 weeks ago

Canberra, Australia Onpoint 365 Full time

6-month contract with possible 12-month extension
- Located in Canberra
- Ability to obtain a security clearance

**Service Desk Analyst**
- **6-month Contract with possible 12-month extension**:

- **Located in Canberra**:

- **Ability to obtain a security clearance**

Our Federal Government client is seeking a
**Service Desk Analyst** with strong abilities in understanding technical procedures and stakeholder communication.

**About the role***:

- Provide on-call support after hours on a rostered basis
- Determine, install and configure software and hardware requirements to provide solutions to problems
- Assist in the development and updating of knowledgebase articles, and standard operating processes and procedures
- Conduct administration, scrip, and access management tasks where
required
- Liaise with stakeholders on policy, project or operational issues and responding to stakeholder needs and expectations

**Ideally, you will have**:

- Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations
- Proven ability to communicate effectively with stakeholders
- Proven abilities in analysing and providing innovative solutions
- Demonstrated personal integrity whilst achieving results within legislative and policy parameters

**Desirable**:

- Knowledge and experience in the use of Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms
- Ability to gain an understanding of Australian electoral law and practice

**How to apply**:
Applications received after submission may be considered for similar roles.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**Reference: 1334392

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