Application Support Manager

**A BIT ABOUT US**

HUB24 Group (ASX:HUB) leads the wealth industry as the best provider of integrated platform, technology and data solutions, and we’re not done yet. At HUB24, we believe in the value of advice and by collaborating with the industry and leveraging our technology and data expertise, we’re helping to solve key challenges to enable the delivery of accessible financial advice and empower better financial futures for more Australians.

Our solutions include Australia’s best platform HUB24, leading SMSF software Class, and myprosperity’s innovative client portal technology.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

**What you will do as a Application Support Manager**:

- Lead the Application Support teams to deliver timely, high-quality support services, including after-hours on-call assistance.
- Develop and continuously enhance an operational management framework for cloud and on-premise solutions, covering systems, standards, processes, and procedures.
- Plan and oversee the implementation of new services, establish operational acceptance criteria, and manage the transition of new technologies and platforms into production.
- Execute key ITIL/ITSM practices, such as Incident, Change, and Problem Management, while acting as an escalation point for technical issues.
- Ensure support tickets are completed on time with high-quality updates.
- Create and deliver metrics, dashboards, and reports on service performance, budget, resource utilization, incident reviews, change schedules, asset allocations, and project plans.
- Conduct regular service reviews, providing performance reports, trend analysis, and recommendations for operational improvements.
- Manage GTS staff, including resource allocation, training, setting objectives, performance evaluations, and career development.
- Contribute to strategic initiatives and commercial opportunities through creative thinking and collaboration.
- Ensure compliance with policies, procedures, and regulatory requirements, while providing guidance on necessary revisions to avoid non-compliance.

**What you'll need to succeed**:

- Bachelor’s degree in Computer/Software Engineering or equivalent.
- 8-10 years of software technology experience, with 3+ years in a leadership role in Application Support.
- Proficient in Agile development methodology, with experience mentoring and coordinating engineers.
- Strong skills in analysis, design, troubleshooting, and operations/system planning.
- Proficient in version control systems such as GIT.
- Demonstrates empathy and a solid understanding of client needs.
- Self-motivated, effective working independently or in teams.
- General knowledge of financial markets and platforms.
- Experience with Azure DevOps, CICD pipelines, and programming in C#,.NET, HTML, JavaScript, T-SQL, Vue.js, MVC, and MongoDB.
- Familiarity with cloud platforms like GCP, AWS, and Azure.
- Knowledge of SDLC best practices and methodologies.
- ITIL Certification in IT Service Management best practices.

**THE HUB24 STORY**

We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

**Benefits and Perks**:
**Employee Share Scheme**: Receive tax free shares on an annual basis (permanent employees only).

**Unlimited Access to internal and external learning**: Learn, grow, and develop with us.

**Added purchase and bonus leave**: Purchase 2 extra weeks of additional leave per year on top of your standard 4 weeks, plus an extra 5 days if you use your 20 days of leave within 12 months.

**Volunteer Day**: 1 day Volunteer Day to use on your charity of choice.

**Enhanced Parental Leave**: We offer 12 weeks of paid parental leave in addition to statutory government leave.

**Flexible Working**: We offer hybrid working arrangements.

**HUBlife**: Enjoy a huge range of discounts including health, wellness and financial with our corporate partner.

**Employee Assistance Program**:Well-being Service provided to you plus your family members.

We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so.
- If you don't feel you fit this role 100%, we would still love to hear from you Tell us what you're interested in - you still might have a skill we didn't realise we needed _

**_
2024 Circle Back Initiative Employer - we commit to respond to every applicant._**

**_ Endorsed by WORK180, we are proud to be recognised as an employer of choice for women._**

**_ We have been nominated and placed on the BOSS Best Places to work list._