Applications Manager

1 week ago

Brisbane, Queensland, Australia eHealth Queensland Full time

Take the next step in your career with this exciting opportunity within eHealth Queensland. Ensure the maintenance of defined service levels by providing customer focused end to end integration of ICT services to deliver specific enterprise applications for clinical and administrative functions across Queensland Health.

What you'll do

  • Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
  • Manage the ongoing operational performance of the Applications team by developing, implementing and maintaining workforce and operational business plans.
  • Ensure the impacts of changes to any of the components supporting enterprise applications are understood and managed to maintain defined service levels and manage service restoration in major incidents.
  • Proactively maintain and manage enterprise applications in accordance with Queensland Health policies, standards and practices, including eHealth Service Management processes.
  • Manage the team's budget, including developing, and contributing to, funding strategies and budget submissions.
  • Lead, manage and mentor a team at strategic and operational levels in the integrated operation of complex enterprise information systems to achieve defined service levels.
  • Lead the proactive management of contracts, service and operating level agreements with internal and external service providers to ensure the delivery of defined service levels.
  • Analyse performance results, and recommend and implement improvements, to meet defined service levels.

About you

  • Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management. (SFIA: USUP Level 4, PBMG Level 5, CHMG 5, RELM 5).
  • Demonstrated expert level skills and experience in managing clinical and non-clinical applications
  • Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment. Experience in negotiating and managing contracts and service level agreements with emphasis on a strong customer focus. (SFIA: SLMO Level 5)
  • Proven ability to lead, manage and mentor a team at strategic and operational levels in the integrated operation of complex enterprise information systems to achieve defined service levels.
  • Well-developed management skills and knowledge including high level ability in the areas of planning, managing resources, budget preparation, financial costing / modelling and financial management. (SFIA: FMIT Level 5)
  • Extensive expert knowledge of current and emerging practices in the management of large-scale enterprise applications and the ability to rapidly acquire knowledge of the business environment of healthcare. (SFIA: EMRG Level 5)
  • Prior experience leading teams in a DevOps environment is highly desirable.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

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