Customer Migration Change Manager

**Req ID**: 81554
**Department**: AR Migration
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
ANZ’s Customer Migration Program is an exciting and genuinely transformative program for ANZ. Preparing for bank-led migration is a critical enabler of Australia Retail’s future state and integral to making ANZ Plus a success. Migrating customers to ANZ Plus offers them access to our leading financial wellbeing tools and modern banking propositions. For us at ANZ it is also an important part of our multi-year transformation program, contributing to simplifying our business and reducing costs
Change management is vital to our customer migration program to ensure smooth transitions, mitigate resistance, and foster employee buy-in. Effective communication, stakeholder engagement, training/ support materials, readiness assessments and post go-live support help navigate organisational shifts, maximising efficiency gains and minimising disruption, ultimately leading to successful implementation and sustained benefits realisation.
As a Change Manager in our Customer Migration tribe, you’ll play a key role in helping and supporting the Senior Change Manager to deliver and embed end-to-end delivery of change, including change governance, de-risking delivery, and change reporting requirements. This role is responsible for ensuring that the people and organisational impacts of projects and change efforts are effectively managed, thus helping projects to meet business, schedule and budget objectives.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent, Full-Time
**Role Location**: Open to applicants based in Melbourne, Sydney, Brisbane
**Work Hours**: 40 hours/week
What will your day look like?
We are looking for an experienced Change Manager to develop change strategies that will ensure the adoption of the changes introduced by delivery squads and to manage the change management activities that will implement this strategy.
**As a Change Manager, you will be accountable for**:
Supporting the Senior Change Manager to deliver and embed end-to-end delivery of change, including change governance, de-risking delivery, and change reporting requirements
Driving the change approach, plan and delivery, and providing change leadership
Facilitating the change impact assessment to identify project/cross project impacts to define targeted plans for communications, stakeholder engagement, learning, change readiness, adoption, metrics and evaluation
Engaging with key business stakeholders to deliver and manage the change, comms and training
Supporting communication efforts, including design, development, review and delivery of communications and leadership / employee engagement as well as aligning change communications to strategic narrative
Supporting training delivery including creation of training curriculum, development of training materials, support materials and delivery of training
Identifying and escalating change risks, with proposed treatment plans, to the Senior Change Manager/ Change Lead
Developing a transition plan to embed the change including handover to BAU to ensure business outcomes are achieved
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Previous in-depth experience (5+ years) as a Change Manager or similar position, across project and change methodologies e.g., Agile and Traditional
Has successfully delivered program change activities with quality outcomes.
Experience identifying change impacts and change risks, while developing and executing targeted change interventions
Experience in developing and delivery change comms and training materials across large complex change initiatives
Demonstrated experience working collaboratively with stakeholders.
End-to-end change management experience including stakeholder engagement, business/change readiness and post go-live support/embedment of change.
PROSCI or other industry recognised change qualification
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we h