Call Centre

7 days ago

Sydney, Australia Club Med Full time

**WE’RE HIRING**

We have an exciting opportunity for an**Call Centre (Omnichannel) & Customer Relations Manager**to join our vibrant Club Med Pacific team Based in our Sydney CBD office with flexible working arrangements, this role is perfect for someone passionate about creating seamless and premium customer journeys.

You'll lead and optimise our omni channel strategy across Direct, Indirect, and Online sales channels while aligning the Pacific Call Centre with Club Med’s global excellence standards. From enhancing processes to rolling out innovative tools, your focus will be on driving conversion, customer loyalty, and revenue growth.

If you thrive in a dynamic, travel-loving team and enjoy turning big-picture vision into on-the-ground results — we’d love to hear from you

**OPERATIONAL MISSIONS**
- Mission 1: Develop / roll out tools, methods and processes that enhance a seamless customer experience and drive loyalty._
- Mission 2: Call Centre Excellence implementation and management (Sales / Service / Customer care / Back office)._
- Mission 3: Enhance Customer Care and Loyalty_

**ABOUT YOU**

**Education**: Bachelors degree preferred

**Job experience**:Omnichannel sales and customer care leadership experience (min 5 years). Strong change management abilities, including operational design and external partner coordination.

**Skills**:

- Excellent written skills / Excellent interpersonal skills
- Excellent Data analytics & analytical comprehension
- Planning ability, project management, good communication skills
- Ability to collaborate across global and local teams.
- Strong selling structure and organisational skills
- Excellent time management, project management and planning skills
- Flexibility to work autonomously & in a team environment
- Ability to take decisions effectively and provide commercial direction
- Exceptional customer service skills
- Positive, solution orientated attitude and coaching experience
- Great presentation skills (sales calls, trainings)

**Technical Skills**:

- Power point, Simple CMS, Microsoft Excel & Word, Salesforce (preferable but not mandatory).

  • Call Centre

    3 days ago

    Sydney, Australia KPR Solutions Full time

    Various Sydney NSW locations - Multiple positions available Temp and Perm - Competitive Hourly Rates We are currently seeking enthusiastic and driven Call Centre Operators. Whether you're looking for a temporary or permanent position, we have great opportunities available for you. **About you**: - Ability to handle relevant administrative tasks...

  • Call Centre Officer

    2 weeks ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY are in partnership with one of our clients and are looking for Emergency Call Centre Agents to join their team in Eastern Suburbs location. Your role will be to provide an exceptional customer service experience. **ABOUT THE ROLE** PERSOLKELLY are in partnership with one of our clients and are looking for Emergency Call Centre Agents to join...

  • Call Centre Sales

    7 days ago

    Sydney, Australia Little Zaks Full time

    Competitive Salary | UNCAPPED COMMS +++ - Career Development | Work with an Industry Leader - Sydney Based **Sales Superstars Wanted! Join Our High-Energy Call Centre Team at Little Zak’s Academy!** Are you a natural at building rapport, closing deals, and delivering top-tier customer experiences? Do you thrive in a fast-paced, high-energy environment...

  • Call Centre Operator

    3 weeks ago

    Sydney, Australia Manpower Australia Full time

    Job Title: Call Centre Operator Location: On-site, Regents Park, NSW Employment Type: Full-Time About the Role We are seeking a dedicated and customer-focused Call Centre Operator to join our clients amazing team in Regents Park, NSW. This full-time, on-site role is ideal for someone who thrives in a fast-paced environment, enjoys helping people or looking...

  • Customer Service

    2 weeks ago

    Sydney, Australia Public Sector People Full time

    3 month temporary contract with view to go permanent - $36.18 ph + Super - Join a busy local government organisation to be part of their call centre team! Public Sector People are partnering with a well-known local government organisation to recruit for 3x customer service officers in their call centre. About the role: - 3 month temporary contract with...

  • Call Centre Representative

    7 days ago

    Sydney, Australia Daikin Full time

    The Opportunity Daikin, a world leader in air conditioning solutions is seeking to appoint a Call Centre Representative to join our growing team based in Sydney. Ideally you will possess a natural eye for detail, be customer focused and possess initiative working as part of a close-knit team. Duties will include: Responsible for answering and dealing with...

  • Call Centre Officer L1

    5 days ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY are in partnership with one of our clients and are looking for Emergency Call Centre Agents to join their team in Eastern Suburbs location. Your role will be to provide an exceptional customer service experience. **ABOUT THE ROLE** PERSOLKELLY are in partnership with one of our clients and are looking for Emergency Call Centre Agents to join...

  • Call Centre Customer Manager

    1 day ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY are in partnership with our client based in Preston's looking for an experienced Call Centre Manager who specialise in global tech protection and support provider trusted by some of the world's biggest brands including telco's, retailers and banks to ensure their customers have continuous connection to the technology that enriches their...

  • Call Centre Specialist

    1 day ago

    Sydney, New South Wales, Australia Sales Mate Full time $48,000 - $72,000 per year

    About Us: Sales Mate is a sales, marketing and BPO specialist. We bring a wealth of knowledge and experience with more than 20 years of outsourced experience across an extensive range of industries and have partnered with some of the biggest names in Australia.What guides us and defines the Sales Mate brand is simple. We love the products we represent. As...

  • Head of Call Centre Operations

    1 week ago

    Sydney, Australia Talent Web Full time

    Stunning new CBD Offices & WFH - Bonus & great perks - Growing team My client is one of the worlds leading Insurers and is on the search for a Head of Call Centre Operations. This is a very exciting time to be joining in their growth period. This role has a small team currently but you will have the beauty of building a larger team of your own and putting...