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Help Desk Support Specialist
3 weeks ago
The Opportunity
What you can expect
You will be a key team member in a diverse role assisting our customers and ensuring a premium level of support.
Allocating and approving access to IT systems and services for employees
Provision of technical advice and informal training to employees
Trouble shooting and problem-solving technical service and equipment problems via analyzing, identifying and diagnosing faults and symptoms
Facilitate IT inductions for all new employees
Maintaining IT inventory assets
Assisting with the IT procurement process
Providing support for services such as office phones, printers, video conferencing and meetings in general.
Preparing laptops and desktops for end users
Liaising with IDEXX Global IT team for escalating issues
Ongoing involvement in ad-hoc projects such as office relocations and expansions
This is a full-time role, Monday to Friday within a on call during the year
You will have a passion for delivering exceptional customer service ensuring a premium level of support
Outstanding communication skills forth face to face and on-line
Exception problem solving and investigative skills
Keen desire to learn and develop skills to ensure personal and professional growth
1-3 years’ work experience in IT in a client facing environment
Knowledge of Windows 10, office 365 Suite
Familiarity with Apple products, iOS, AirWatch SCCM, ITIL, Endpoint protection
IT Qualifications such as a Certificate III or IV in Information Technology or Microsoft Desktop Certification desirable
What can we offer?
Investment in professional development and career growth
We offer true flexibility with on-site, remote or hybrid working arrangements
Competitive annual bonus scheme and compensation review
Be rewarded for your contributions through our Reward and Recognition Program
Enhanced bereavement leave for family and pets
Free wellness programs like Virgin Pulse, Class Pass, Noom - ability to earn points and prizes
Discounts on Pet Products and $500 per year towards diagnostic testing for your pets
Tenure recognition including days off and bonus payments for reaching key milestones
Bring your pet to work days
Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually
We help pets lead fuller lives + + + + + + +
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.
At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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