Help Desk Support Specialist

The Opportunity

What you can expect

You will be a key team member in a diverse role assisting our customers and ensuring a premium level of support.

Allocating and approving access to IT systems and services for employees

Provision of technical advice and informal training to employees

Trouble shooting and problem-solving technical service and equipment problems via analyzing, identifying and diagnosing faults and symptoms

Facilitate IT inductions for all new employees

Maintaining IT inventory assets

Assisting with the IT procurement process

Providing support for services such as office phones, printers, video conferencing and meetings in general.

Preparing laptops and desktops for end users

Liaising with IDEXX Global IT team for escalating issues

Ongoing involvement in ad-hoc projects such as office relocations and expansions

This is a full-time role, Monday to Friday within a on call during the year

You will have a passion for delivering exceptional customer service ensuring a premium level of support

Outstanding communication skills forth face to face and on-line

Exception problem solving and investigative skills

Keen desire to learn and develop skills to ensure personal and professional growth

1-3 years’ work experience in IT in a client facing environment

Knowledge of Windows 10, office 365 Suite

Familiarity with Apple products, iOS, AirWatch SCCM, ITIL, Endpoint protection

IT Qualifications such as a Certificate III or IV in Information Technology or Microsoft Desktop Certification desirable

What can we offer?

Investment in professional development and career growth

We offer true flexibility with on-site, remote or hybrid working arrangements

Competitive annual bonus scheme and compensation review

Be rewarded for your contributions through our Reward and Recognition Program

Enhanced bereavement leave for family and pets

Free wellness programs like Virgin Pulse, Class Pass, Noom - ability to earn points and prizes

Discounts on Pet Products and $500 per year towards diagnostic testing for your pets

Tenure recognition including days off and bonus payments for reaching key milestones

Bring your pet to work days

Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually

We help pets lead fuller lives + + + + + + +

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.
At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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