Technical Support/ Onboarding Specialist
2 weeks ago
This is an excellent opportunity for someone who is looking to carve out a career in tech sales.
You will enjoy working here if you love helping customers adopt new technologies created by a high performing team who take pride in creating, first to market, security solutions for their customers.
We are looking for a technical support engineer to join our team and support our customers as they adopt our products for the first time.
You will be experienced in a customer-facing technical support role with great communication skills and a desire to ensure the customer gets the best possible service.
Key Responsibilities:
- Provide technical support, including troubleshooting.
- Helping customers onboard with new products and providing ongoing support
Key Requirements:
- IP Networking
- VPN configuration
- Network Troubleshooting
- Curious and interested in new technologies and finding creative ways to solve problems.
- Excellent Communication Skills
- CCNA or similar qualification highly desirable
**Salary**: $80,000.00 - $110,000.00 per year
**Benefits**:
- Employee mentoring program
- Professional development assistance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Rydalmere, NSW: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor Degree (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: In person
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