Technical Support/ Onboarding Specialist

2 weeks ago


Rydalmere, Australia RDCCO Pty Ltd Full time

This is an excellent opportunity for someone who is looking to carve out a career in tech sales.

You will enjoy working here if you love helping customers adopt new technologies created by a high performing team who take pride in creating, first to market, security solutions for their customers.

We are looking for a technical support engineer to join our team and support our customers as they adopt our products for the first time.

You will be experienced in a customer-facing technical support role with great communication skills and a desire to ensure the customer gets the best possible service.

Key Responsibilities:

- Provide technical support, including troubleshooting.
- Helping customers onboard with new products and providing ongoing support

Key Requirements:

- IP Networking
- VPN configuration
- Network Troubleshooting
- Curious and interested in new technologies and finding creative ways to solve problems.
- Excellent Communication Skills
- CCNA or similar qualification highly desirable

**Salary**: $80,000.00 - $110,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Rydalmere, NSW: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor Degree (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person



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