Quality Assurance Specialist

2 days ago

Rydalmere, Australia Vector NZ Full time

Quality Assurance Specialist

Full-time

Engagement type: Permanent - Employee

Department: Australia Operations

**About the role**

Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia.

We have an exciting opportunity for a Quality Assurance Specialist to join our enthusiastic and supportive team. In this role you will be responsible for the Quality Assurance of our field technicians, ensuring adherence to relevant safety, quality and retailer contractual standards.

Key responsibilities include:

- Process and close work orders in line with relevant Retailer, Market and SLA's/KPI's
- Manage queries from FSP's and Retailers regarding service requests
- Identify and recommend opportunities for process improvement.
- Maintain data integrity of systems, resolve and correct discrepancies as required
- Perform routine data analysis and reporting to identify HSW or QA related issues
- Involvement in ad hoc projects as required
- Work closely with QA Coordinators to support team training and development

**Who we are looking for**

To be successful in this role you will be an enthusiastic team player with previous customer service experience. You’ll be adept at communicating effectively with both internal and external customers, and will also bring the following:

- Strong problem solving skills and the ability to think outside the box
- Knowledge of the Australian regulatory requirements
- Able to support the implementation of process improvements projects
- Excellent interpersonal skills with both internal and external parties and be able to build constructive and effective relationships
- Communicate with clarity and effectively across all levels
- Strong collaborative working and influencing skills

**About us**

Bluecurrent was formed in 2023 after a joint venture between Vector and QIC was established. With more than 15 years’ experience behind us we are a new company, with strong foundations and ambitious goals.

It’s a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.

Bluecurrent’s team is made up of people with diverse skills, values, backgrounds and experiences.

We respect people’s differences, including gender, ethnicity, disability, age, sexual orientation, race and religion.

Our values reflect how we do things together and for our customers.

They are:

- Collaborate - we are a tight knit group that works best when we work together.
- Innovate - we are stepping up to solve challenges in new ways.
- Deliver - what we say we do. It’s what we’ve always done and always will do.

**Additional information**

As we continue to grow there are many future career pathways for our people.

We offer:

- Opportunities for career progression
- A fun and collaborative environment
- Hybrid working
- Potential for flexible work hours
- Health and wellbeing support
- Subsidised life and income protection insurance
- An annual wellbeing grant
- Study support

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