Software Implementation Specialist

Location

Rydalmere, New South Wales
- Category

Software & Technology

At IDEXX, innovation that is valued by customers is at the heart of everything we do. We deliver diagnostic and software advancements that help veterinary professionals raise the standard of care and enable our customers to turn this innovation into impact, and their success drives ours. Are you passionate about technology, project management, and delivering exceptional customer experiences? We’re looking for a **Software Implementation Specialist** to join our team and be the driving force behind successful software deployments, working closely with veterinary practices to ensure seamless onboarding and optimal use of our innovative platforms. This role is a 12-month fixed term contract to support the rollout of our software solutions to IDEXX’s largest veterinary corporate account in Australia.

**What You’ll Do**

As a Software Implementation Specialist, you will:

- Lead end-to-end implementation for our largest corporate account, focusing on our Smart Flow and Web PACS solutions
- Manage installations, data migrations, training sessions, and cross-functional coordination to ensure a smooth customer journey.
- Customize system configurations to meet client-specific needs and optimize practice workflows.
- Build strong relationships with clients, providing expert consultation and securing additional service contracts when needed.
- Collaborate cross-functionally to deliver high-quality outcomes aligned with customer goals.
- There is mínimal travel involved in this role.

**What You Bring**
- A relevant degree or certificate i.e. veterinary nursing, training & assessment or project management
- A genuine passion for software and technology.
- A strong knowledge of IDEXX software solution is a plus.
- Excellent project management, organizational, and time management skills.
- Ability to communicate complex technical concepts clearly and persuasively.
- An eye for detail and a natural problem solver.
- Proficiency in Microsoft Office and general PC skills.
- A collaborative spirit and a customer-first mindset.

**What can we offer?**
- Attractive compensation, incentives, and benefits
- Investment in professional development and career growth
- A hybrid working environment that fosters a work-life balance
- Be rewarded and reward others through our Reward and Recognition Programs
- Free wellness programs and Fitness Reimbursements
- Bring your pets along on your office days.
- $500 per year towards diagnostic testing for your pets
- Tenure recognition including days off and bonus payments for reaching key milestones
- Contribute towards your charity of choosing through our programs and paid volunteer days

**Why IDEXX?**

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. Let’s pursue what matters together.
- I_DEXX values a diverse workforce and workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply._
- IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws._
- #LI-KK1_