Account Manager Middle Office

**POSITION PURPOSE**:
Middle Office forms part of the Asset & Fund Services division of BNP Paribas Securities Services, supporting a variety of assets classes including Equities, Fixed Income, Foreign Exchange, Cash, Listed Derivatives, OTC and Reconciliations. Additionally the team provides support to our client’s start of day positions, matching and monitoring of settlements, cashflows and reporting.

The roles within the Sydney Middle Office team are organised in alignment with the Global Middle Office processes of Asset Servicing, Transaction Management, OTC, Account Management and Change/Strategic Operational Model.

The Sydney Middle Office team’s primary purpose is to ensure our clients receive quality Middle Office services. This includes the execution of our daily BAU tasks, completion of SLA/KPIs, management of queries, execution of client change and the continual evolution of service enhancements, timely resolution of issues and derivative trade reporting (DTR) regulatory reporting monitoring.

Middle Office has a high number of roles located offshore, the Sydney Middle Office team is responsible for oversight of the daily operations and performance of the offshored functions.

In the context of performing these team’s responsibilities it is essential all team members maintain good working relationships with all stakeholders, take ownership of maintaining a robust risk and control environment and live the BNP Paribas Way principles.

**Key Responsibilities**

**Transaction Management**

Supports the key Middle Office processes of Trade Processing (Equities, Fixed Income, Matching and Settlements, Repos, Secured Loans), Collateral Management, FX and Money Markets, Cash Processing, Trade Support (STP, Alert, Claims), Exchange Traded Derivatives and Transitions.

**OTC Derivatives**

Supports the key OTC functions of Trade & Life-Cycle Event Processing, Cashflow Management, Third Party Custodian Trade Instruction, Valuations, Regulation Reporting and Reconciliations (Third Party Positions, Port Rec and Cash Recs).

**Operational Execution**

Trade Matching Support, including dispute resolution

OTC Cash Management (Diarize, Cash Settlement, Cash Pooling Service (CPS) and related reconciliation break clearance)

OTC Trade Notification to external Custodians

Complete key client reconciliations

Manage New account setups for middle office clients trading and master custody derivative trading

Support and implement client change, new services and operational efficiency initiatives as required.

Generate ideas for process improvement to systems and processes.

**Client Service**

Building strong collaborative relationships with internal partners, clients, brokers and other external third parties.

All client related issues are maintained in client action logs and taking ownership for completing by due dates.

Escalate client issues appropriately for resolution

Client incident reports are delivered by BD10

Deliver client reporting (for example STP and KPI reporting) as required

**CPS**

Responsible for providing accurate cash forecast to all CPS clients.

Responsible for releasing cash forecast reports to CPS clients as per agreed time line. There are several releases per cash pool per day depending on client.

Act as an escalation with CPS clients for all queries they may have in relation to their cash forecasting.

Act as a point of contact with internal departments if they have issues with cash forecasting and work closely to resolve the issues.

To provide reconciliation between the cash forecast closing balance to the actual balance the following day.

To process distribution for selected CPS client’s cash pool to its member.

**Oversight of Outsourced Functions**

Participate or lead daily check in calls on escalations and current issues

Review operating incidents with managers and track to closure.

Review aged and high value reconciliation breaks to ensure adequate actions and commentary

Participate or periodic service review meetings, covering KPIs, issue logs, change pipeline, resourcing, attrition, MIS.

Periodic reviews of SLAs, procedures and BCP plans

**Risk Management**

Adhering to the risk and control framework, including the maintenance and update of internal procedures.

BIRDIES (operating incident register) are managed within required timeframes

Audits and Control Self Assessments (CSA) are completed successfully (ISAE3042 and internal)

Manage incident process effectively and within reasonable timeframes.

Back-up and contingency plans maintained and understood in the event of system outages.

**Competencies (Technical / Behavioural)**

**Competencies**

Teamwork - Listen and responds constructively to other team members’ ideas. Builds strong partnerships across the firm and externally to help achieve results for the firm and client alike.

Creativity and Innovation - takes a different perspective to a problem and goes beyond the existing frameworks suggesting new i