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Service Coordinator

3 weeks ago

Cranbourne, Australia Blue heartCommunity Care Full time

**ABOUT US**

Blue Heart Community care is a registered NDIS Provider, who supports a range of people with complex medical and mental health disabilities. We provide specific support for the community in their own home, offering household assistance, personal care, respite care, community access and a variety of other NDIS supports. We're growing every day and there's never been a better time to join our team.

**CORE RESPONSIBILITIES**:

- Responding to client, family/carer, and other providers enquiries/feedback in a timely, efficient, empathetic, and supportive manner
- Responding to staff enquiries in a timely, efficient, and supportive manner
- Building and maintaining, strong relationships with clients, parents, and carers.
- Ensuring that the principles of Person-Centred care are embedded in all service delivery interactions
- Monitoring the data recorded by staff in Brevity to ensure that it is recorded accurately and in a timely manner which enables the automatic upload of billing to the NDIS portal
- Conducting daily data integrity checks of shifts and rosters
- Ensuring that all changes to activities are correctly updated, in Brevity, in line with funding and clients’ Plans
- Assist with Staff recruitment and onboarding.
- Liaison between Support Coordinator’s, NDIS Participants and Service Providers for Job referrals for home maintenance
- Forward quotes/unsigned Service Agreements to Client Engagement Officer, ensuring that client journey is actively considered, and communication and timeframes are maintained
- Maintaining positive relationships with Local Area Coordinators, Plan Managers, Support Coordinators and NDIS staff
- Promptly following up errors and queries with the NDIS
- Immediately reporting systemic or funding issues to the CEO

**WHAT WE ARE LOOKING FOR**
- Blue Heart Community care is looking to employ an enthusiastic and service minded individual who can demonstrate a sound work ethic and attention to detail
- You will have excellent verbal and written communication proficiency, strong interpersonal skills, and a continuous improvement approach
- Excellent time management skills and the ability to handle multiple tasks, priorities, and deadlines
- It is essential you are computer literate and have well developed organisational and administrative competencies
- Understanding of the NDIS support model is desirable
- Advanced experience in Xero
- Previous experience working with Client Management Systems is desirable
- Willingness to work both autonomously and within a team
- High level administration experience, as well as participant management information systems, to ensure complete and up to date data
- Must hold a NDIS worker screening check (or willingness to obtain)
- Must have full-time working rights to work in Australia

*Only shortlisted applicants will be contacted

**Job Type**: Casual

**Salary**: $30.00 - $35.00 per hour

Schedule:

- Day shift

**Experience**:

- service coordinator: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person