Principal Content Designer Lead

**Principal Content Designer Lead - Enterprise Design Practice, Capability and Performance team [Expression of Interest]**

**$145,682 - $175,260 plus superannuation, permanent position**

**Do you want to**Join the team enabling our Design, Engineering and Product Management practices to do the best work of their lives?-
- Help deliver inclusive, trusted, and accessible products using innovative technology?-
- Have true work-life harmony: 35-hour base, live and work anywhere in NSW, a flexible hybrid-environment with base offices across the state, generous leave, plus, opportunities for condensed hours?**Yes? Then this role is for you**

As a Lead Design Strategist, you are passionate about using design thinking to drive the strategy and design of the content design practice across our 70 product teams and partners.

**Your day-to-day**- Lead and manage the content design practice to identify opportunities that create business value and provide strategic direction for work.Collaborate with multiple teams and stakeholders to develop strategy and baseline ways of working.-
- Build community, leadership and advocate for best practice.-
- Support and invest in career development, driving a capability uplift and fostering a cross-functional culture of learning and experimentation.-
- Build content practice alliances and rapport for an evidence-based approach across our department and other government agencies.**On your first day you will have**- Expertise and strong current experience in defining and driving content design activities across product teams at scale.-
- Proficient in content design practices.Human centered. You’re passionate about improving people’s lives.**About You**
- You will share our passion for utilising digital technology and innovation to improve services and people’s lives. An original and critical thinker who is super curious, loves challenges and can demonstrate judgement and complex decision-making.
- A lifelong learner who is excited about new concepts and ideas, with a willingness to learn new skills. A collaborator and influencer with good interpersonal communication skills who is culturally intelligent, diversity conscious and ethically aware.

**We can’t wait to meet you**

If you’d like to know more, you can view the full role description here.

**You belong here**
- Service NSW prides itself on being an inclusive, diverse, caring and respectful workplace. Our workforce is from a vast array of backgrounds, countries, and cultures. We encourage applicants from all walks of life, and those with disabilities are strongly encouraged to apply.

**About us**
- Service NSW Digital is like nothing else in government. We are a diverse and vibrant team of talented Engineers, Designers and Product Managers, working together to develop impactful digital experiences that improve the lives of our 8+ million customers. We believe that working for Digital Services is not just a job, but a purpose. Joining Service NSW will provide a way for you to serve all the people and businesses in NSW and no one is left behind.
- We improve the lives of our customers by providing easy, trusted, inclusive and world-leading digital government services. Some of the products and services we’ve worked on in the last 12 months include:

- Dine and Discover
- Service NSW Mobile App
- Digital Identity
- Grants for flood-impacted communities

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.