Call Centre Operator

3 days ago


Clayton South, Australia Online Food Co. Full time

**About Us**

We are a Melbourne-based meal delivery company committed to providing fresh, ready-made meals to people receiving support through the NDIS and Home Care Packages (HCP). Our mission is to help our customers live independently with access to nutritious and convenient food options.

**About the Role**

We are seeking a reliable and customer-focused Call Centre Operator to join our team in Clayton South. This is a casual role with full-time weekday hours. You'll be the first point of contact for customers calling about their orders, services, and general enquiries. Many of our callers are elderly or living with a disability, so a caring and respectful approach is essential.

**Key Duties**
- Answer incoming calls from NDIS and HCP clients
- Make follow-up calls to customers who’ve submitted enquiries
- Assist customers in placing phone orders
- Provide accurate information about our meals and delivery services
- Log and update customer information in our internal systems
- Liaise with internal teams to support smooth service delivery

**What You’ll Need**
- Previous call centre or customer service experience (preferred)
- Clear communication skills and a polite, respectful phone manner
- Patience and empathy when speaking with vulnerable clients
- Confidence using computers and customer management systems
- Ability to work independently and as part of a small team
- Punctual, organised, and reliable

**What We Offer**
- Casual employment with full-time weekday hours (no weekends)
- Supportive, inclusive team environment
- Training provided on systems and working with NDIS/HCP clients
- Hourly pay with casual loading: $30 - $34 per hour
- Purpose-driven role making a positive impact every day

**How to Apply**

**Job Types**: Full-time, Casual

Pay: $32.00 - $34.00 per hour

Expected hours: 38 per week

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person



  • South Melbourne, Australia Aspire Fundraising Full time

    We’re looking for a hands-on leader to join our small six-person fundraising call centre in South Melbourne. This is a hybrid role - half your time making fundraising calls, half supporting and supervising the team. If you’re outgoing, supportive, and ready to take the next step in your career, this role combines frontline calling with team...


  • South Melbourne, Victoria, Australia Aspire Fundraising Full time $31,220 - $36,000 per year

    We're looking for a hands-on leader to join our small six-person fundraising call centre in South Melbourne. This is a hybrid role – half your time making fundraising calls, half supporting and supervising the team.If you're outgoing, supportive, and ready to take the next step in your career, this role combines frontline calling with team leadership.Why...


  • South Perth, Australia My Implant Dentist Full time $40,000 - $60,000 per year

    About Us: Join My Implant Dentist, an award-winning and fast-growing dental group at the forefront of innovation in cosmetic and implant dentistry. Our dynamic team offers unique opportunities for staff members who share our vision for growth and innovation across Perth and Brisbane. Key Responsibilities: Conduct a high volume of outbound calls to...

  • Call Centre Manager

    15 hours ago


    Mascot, New South Wales, Australia Clean Power Australia Full time $104,000 - $130,878 per year

    Office Based - MascotSenior ManagementSolar & Battery IndustryAbout Clean Power Australia:We are a fast-growing, forward-thinking company in the Renewable Energy Sector, specialising inSolar and Battery Storage Solutionsfor residential clients. Our mission is to help customers reduce their energy costs and environmental impact through clean, sustainable...

  • Call Centre Role

    6 days ago


    Rosebery, New South Wales, Australia Raisers Hub Full time $40,000 - $60,000 per year

    Our call centre team is growing and on the look out for passionate, energetic, friendly people to join our amazing team Raisers Hubare a results-driven fundraising agency, who have been working with incredible local & international charities for over 20 years.  Our fundraising team calls current and past charity supporters to raise awareness and inspire...


  • Clayton South, Victoria, Australia DELTONE SOLUTIONS PTY LTD Full time $50,000 - $79,000 per year

    Deltone Solutions is a leading supplier of printer consumables and office supplies in Melbourne's South eastern suburbs. Being a fast growing company, Deltone Solutions is looking for staff to join our sales team. We're on the lookout for energetic and ambitious young professionals who are ready to take their careers to the next level.Successful applicants...

  • Call Centre Mentor

    2 weeks ago


    Taree, New South Wales, Australia Bamara Full time $45,000 - $60,000 per year

    Are you organised, proactive, and passionate about helping people into employment?Join our dynamic team as a Call Centre Mentor, where your attention to detail and support will directly impact the delivery of vital employment services through the workforce Australia program First Nations Specialist contractAbout the roleAs a Call Centre Admin, you'll play a...

  • Call Centre Agent

    3 days ago


    South Melbourne, Australia Aspire Consulting Full time

    We’re building a brand-new **Call Centre in South Melbourne** and looking for a motivated **Call Centre Agent** to be part of this exciting journey. This role offers a **clear pathway to a supervisory position** as the team expands perfect for someone with leadership potential who wants to grow their career! **What You'll Be Doing**: - Handle inbound and...

  • Call Center Manager

    2 weeks ago


    South Yarra, Australia Meson Agency Full time

    **About the role** As the Call Centre Manager at Meson Agency, you will be responsible for overseeing the efficient and effective operation of the company's call centre. This full-time, on-site role in South Yarra is a strategic position that plays a crucial part in delivering exceptional customer service and supporting the overall business...


  • Mile End, South, Australia RAA Full time $60,000 - $80,000 per year

    Multiple full-time & part-time positions available, generous pay rates, great benefitsMonday 3rd November start date with extensive training provided in a fun, hard-working Road Assistance team24/7 call centre with core operating hours for these roles being between 5:00 AM - 1:00 AM- roster provided 6 weeks in advanceYour new opportunityDue to some exciting...