Operations Coordinator

2 weeks ago

Hamilton, Australia We Wander Full time

**Salary**:$70,000 Base (incl. Super)

**About Us**

We Wander designed a new pathway to engage and reward customers, stakeholders and employees with the purpose to connect everyone with the best experiences that Australia has to offer. From adventurous activities like skydiving and scenic flights in beautiful destinations, to pamper packages, gourmet dinners and workshops, we feature experiences for all _senses._

Our fast growing presence across various prestigious corporate industries including Real Estate and Luxury Automotive makes We Wander a truly unique company that is shaping the future of experience gifting in Australia.

Our team is growing, and we're in search of a dedicated Operations Coordinator to join our dynamic team. This multifaceted role is pivotal to our business operations, focusing on both Fulfilment & Logistics and Account Management. If you're a proactive, organised individual with a knack for efficient operations and exceptional stakeholder communication, we'd love to hear from you.
- If you're a proactive, organised individual with a knack for efficient operations and exceptional stakeholder communication, we'd love to hear from you._

**Key Responsibilities**:

- Fulfilment and Logistics:_
- Oversee and supervise order fulfilment activities, ensuring efficiency and accuracy.
- Manage inventory levels and stock at the warehouse to meet business needs.
- Coordinate with both internal (tech team, sales, business development team, product team) and external (printers, couriers) stakeholders to ensure seamless fulfilment operations.
- Participate actively in fulfilment activities, providing hands-on support as needed.
- Account Management Operator:_
- Serve as the primary point of contact for business customers, offering timely and effective service and support.
- Engage in regular communication with business customers to understand their needs and address any issues.
- Troubleshoot problems and monitor customer behaviour to improve service delivery.

**Key Skills and Qualifications**:

- Hard Skills:_
- Proven experience in operations, logistics, or a related field.
- Strong understanding of supply chain management principles.
- Ability to analyse data and provide insights for improving operational efficiency.
- Soft Skills:_
- Excellent communication and interpersonal skills, with the ability to interact effectively with both internal teams and external partners.
- Strong problem-solving skills, with a creative approach to overcoming challenges.
- Highly organised with the ability to manage multiple priorities and meet deadlines.
- A team player with a positive attitude and the ability to work collaboratively.

**What we offer**
- Unique employee benefits with access to privilege pricing for all our experiences and accommodation
- Career Progression - excellent opportunities for training, professional development and career progression
- Work within a fun and fast-paced team environment that is shaping the future of experience gifting in Australia
- Exposure to some of Australia's largest and most prestigious corporate organisations

Pay: $70,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

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