Cargowise One Technical Specialist
5 days ago
Company Description
**About Toll Group**
Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.
**Job Description**:
A rare opportunity for a CargoWise One Technical Specialist to join our IT Global Forwarding team, based in Port Melbourne.
**As the CargoWise One Technical Specialist, you will**:
- Lead engagement for CW1 deployments in existing and across new countries.
- Take an active role in the initial implementations and ongoing upgrades of CW1 deployments within the region.
- Investigate and analyse deviations to agreed support service levels with offshore providers
- Undertake proactive troubleshooting and root cause analysis implementing preventative measures as appropriate
- Develop functional specifications for enhancements / changes
- Work with Local Applications and Deployment team and broader IT team and offshore providers to ensure agreed commitments are delivered and supported.
**Qualifications**:
**About you**
**To be successful in this role, you will need**:
- 5 + years’ experience in IT support services within a similar sized multi-national organisation/freight forwarding organisations
- Experience in engaging with key business stakeholders and influencing within a matrix environment to ensure business requirements are being met and issues are resolved in a timely manner
- Experience in COBIT, SDLC and ITIL best practice, IT infrastructure (e.g. Servers, Routers, Firewalls etc.) and Active Directory, Exchange, Office 365 and AWS is advantageous.
**Qualifications**:
- Relevant tertiary qualification in an IT related discipline
- Formal CW1 Certification desirable
Additional Information
**Be Connected**:
With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
You must be entitled to work in** Australia** and be prepared to undertake pre-employment checks including a criminal history check and medical.
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