Product Specialist

10 hours ago

Melbourne, Australia WiseTech Global Full time

At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. At the core of our innovation is our flagship product, Cargowise. Due to our forward-thinking development approach Cargowise saw over 750 enhancements last year alone. As we continue this growth, we are on the lookout for people who are passionate about contributing to our mission of changing the world of logistics, one innovation at a time.

We are looking for a Product Specialist to play a pivotal role in building solutions for the core challenges of the logistics industry. At WiseTech, we don’t just develop features - we concentrate our efforts on building products that empower the supply chains of the world.

You’ll be working with our talented software development teams on technical projects, often necessitating deep engagement with diverse set of internal and external stakeholders, and delivering work with real-world impact.

**The responsibilities**:

- Deeply engaging with our customers to understand their pain points and translate them into high level design/solution documents.
- Provide support to customer incidents and issues in a timely manner.
- Collaborate with our software development teams and design concrete solutions.
- Assist in aligning the product roadmap with the company priorities and manage/update the product enhancements backlog based on the priorities.
- Participate in user acceptance testing (UAT) to validate the product meets the functional objectives.
- Contribute to product documentation.
- Work closely with the Product Manager in setting up the product vision, roadmap and strategy.

**Your knowledge and understanding**:

- Strong logistics experience - in areas such as warehousing, domestic transport, or freight forwarding is essential.
- Depth of logistics knowledge coupled with technical experience is advantageous.
- Strong communication skills to be able to bridge the gap between business needs and technical specifications.
- The ability to understand, analyse and transform pain points into implementable solutions.
- Creative mindset to come up with solutions our customers didn’t know were possible.

**More about WiseTech Global**:
WiseTech Global is a pioneering force in the logistics industry, specializing in developing breakthrough software solutions that are renowned for our powerful productivity, extensive functionality, comprehensive integration, deep compliance capabilities, and truly global reach. We are a software business that places technical innovation at the heart of what we do. We invent product that our customers cannot live without. Our unwavering commitment to research and development fuels our vision: to be the operating system for global logistics.

Join us at WiseTech Global, where we’re reshaping the future of global supply chains. Our diverse team of over 3,300 professionals across 38 countries is united by our mission: to change the world by creating breakthrough products that enable and empower those that own and operate the supply chains of the world.

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