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Customer Service Officer

2 weeks ago

Warwick, Australia YMCA Brisbane Full time

We believe in the power of inspired young people. The Y Brisbane is a not-for-profit organisation with leading services in childcare, fitness, camping, education, hospitality, youth, recreation and community programs.

We are now seeking a Junior **Customer Services Officer **on a **casual basis** to join the team at our state-of-the-art Fitness centre based in Warwick.

**About the workspace**

WIRAC is home to Warwick’s largest range of aquatic facilities and a 24/7 fully air-conditioned gym with facial recognition. We have a hydrotherapy magnesium salt pool, heated lap pool, learn to swim pool and river rapids pool. All members receive personal attention from the moment they begin, with a full individualised exercise program to help get their feet on the ground.

**As a successful Customer Service Officer**:
You'll be the sparkle in someone's day as you provide a genuine and warm customer service experience. The role is all about your captivating personality helping members feel welcome every time they walk through our doors. You'll be the face of The Y and offer an engaging and fun atmosphere while you answer general enquiries, facilitate membership subscriptions, bookings, enrolments and promote our programs and services.

The role of **Customer Service Officer** involves:

- Providing high quality, efficient, friendly service at reception, over the phone and in all written correspondence;
- Ensure timely response to customers' needs or concerns
- Provide information about and facilitate memberships, enrolments and bookings
- Marketing and promotion of our programs and services to potential, new and existing members.
- Perform opening/closing duties including cash counting, till balancing, daily cash reconciliations and banking

**YMCA also offers an excellent employee benefits program which includes**:

- Free YMCA gym membership;
- Discounted accommodation rates at the George Williams Hotel;
- Discounted rates at our childcare facilities
- Discounted rate on health care through; Medibank Private;
- A range of online benefits through our online employee discounts and benefits program.

To apply, please upload a covering letter outlining your experience and qualifications against the selection criteria outlined above and your resume by clicking the 'Apply' button.

**Our Commitment**

The YMCA is an equal opportunity employer and is committed to safeguarding children and young people.

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