Process Analyst

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

The Opportunity

We’ve just gone live with Workday

An opportunity exists for a passionate process specialist with a sound understanding of P&C operations to join a newly formed P&C Technology team, supporting with the stabalisation of Workday across Cochlear globally.

In this key role, you will be part of a high performing cross functional tech team whose goal is to deliver “Global, Simple & Consistent” solutions. Reporting to the Director, P&C Tech, Data and Analytics, you will be analysing trends and gaps to solve pain points, help define and ensure business requirements are clear and understood, and support the delivery of enhancements which will impact the way everyone across Cochlear utilises Workday.

Your responsibilities include:

- Analysing current services and processes, and user feedback to identify opportunities to optimise functionality
- Supporting requirements definition, design, solution review, testing and user adoption
- Defining and understanding business problems and recommending solution design options
- Investigating complex business and system issues, researching and identifying innovative solutions to fix the root cause
- Supporting the responsive and fit for purpose delivery of P&C system enhancements, modifications, and implementations
- Performing functional testing, support system integration testing & non-functional testing
- Supporting the creation and maintenance of training material, user manuals, guides, solution design documents and other technical reports/ documents
- Engaging and consulting with system implementation vendors, P&C and other business stakeholders
- Proactively influencing stakeholders and removing roadblocks to achieving Global - Simple - Consistent process alignment

About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

- Minimum 3+ years experience with P&C process design and execution
- Strong functional knowledge of Workday
- Experience analysing data and trends, and translating into business requirements
- Tertiary qualifications in HR, Business, or IT
- Knowledge and experience with Agile practice and project delivery
- Knowledge of principles with respect to testing practices such as User Acceptance Testing, including writing effective test cases
- Ability to prioritise work with competing and dynamic priorities
- Experience tracking progress through agile tools (Jira, Confluence)
- Strong customer focus and ability to follow up with customers
- Analytical and creative problem-solving ability
- Well-developed communication and interpersonal skills

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibi