Domain Process Analyst

6 hours ago

Sydney, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time, External
**Region**: Hybrid: Work from any Capital City in Australia
- Be part of the exciting domain centre of excellence team to design and embed optimal services and processes meeting clients and colleagues needs
- Experience in the Financial Services/Wealth industry is highly valued
- An expanding environment with great career development opportunities

**In this Domain Process Analyst role, you will**
- Facilitate process mapping workshops to understand clients and colleague needs and current pain-points
- Model processes to BPMN standards within Signavio system and facilitate business process owners sign-off
- Act as interface with divisional risk team, obligation managers, and process owners to ensure all processes have been linked to the required controls, obligations and risks
- Design and document exception management caused by non-straight through processing
- Analyse capacity impact to Operations where required
- Contribute to business impact assessment and relevant change management activities to embed changes in business including training and hypercare
- Work across squads, being a facilitator across Product Owners, Business Analysts, Subject Matter Experts and Client Services teams to ensure future state processes meet client needs and automated to simplify colleague processes.
- Deliver to-be processes that will contribute and drive business requirements for the system/platform design and development

**What you will bring**
- 3-5 years of experience in process mapping, business analyst capability or ideally in continuous improvement or process re-engineering
- Experience working within the Financial Services industry
- Excellent verbal and written communication skills and the ability to interact with a diverse group of stakeholders including executives
- Strong analytical and problem-solving skills so all impacts and potential options are considered when designing future-state experience.
- Ability to multi-task across different sub-domains, work autonomously and have strong attention to detail
- Be a highly collaborative team player
- Broking and/or Wealth Management business knowledge desirable

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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