Practice Support Coordinator

**Description**:

- Hybrid working model incorporating flexible hours
- On the job training and career development
- SCHADS Level 4 plus super and loadings

About You
Are you are motivated to begin a new and exciting chapter. To provide assistance & support with rostering, incident hotline and supervision to our staff who work toward improving the lives of our participants living with mental health and complex needs?

**Additional attributes we are looking for include**:

- Effective interpersonal & communication skills
- Ability to problem solve and think on your feet
- Demonstrated collaborative decision making ability
- An understanding and knowledge of mental health & complex behaviours
- Ability to navigate various IT platforms and proven IT skills
- Knowledge of Procura an advantage but not essential
- Prior experience in providing supervision / coaching to others desired
- Flexible and adaptable to work a roster that may require re-call
- An understanding and knowledge of the SCHADS award

You will be available to work on a 2 week rotating roster. Potential shifts as follows;
Morning shifts 7:00am - 3:30pm / 9:00am - 5:00pm / 10:30am - 7:00pm
Afternoon/Evening shifts 2:00pm - 11:30pm / 3:00pm - 11:30pm
Recall as required through until 7:00am / 9:00am

It is a requirement of this position to be fully vaccinated against COVID-19 and meet all compliance requirements in relation to NDIS Work Screening, Working With Children’s Check and work rights.

About the Role
As the Practice Support Coordinator you will report to a Senior Manager and be responsible for the day to day rostering of staff whom support our complex mental health participants. You will be driven to achieve outcomes and ensure staff are supported via regular supervision and our incident hotline utilising a person centred and safety approach. To achieve this you will:

- Provide Support to Team Leaders and Practice Leaders as required
- Provide crisis support and intervention, responding to calls on our incident hotline including recording, tracking and reporting to relevant bodies
- Assisting with rostering and shift changes within Procura as they arise to ensure client support is provided as necessary
- Provide leadership & coaching in the form of formal supervision to a caseload of casual staff members
- Increase self-management, relationship and coping skills for staff
- Ensure compliance with all internal & external requirements, including reporting

While ermha365 continues to operate face-to-face services through COVID-19, we take appropriate actions to ensure that our staff and the people we support are as safe as possible. You will be expected to adhere to all COVID-19 standards, requirements and processes, including (but not limited to) wearing appropriate PPE and regular hygiene and cleanliness practices.

What we can offer you
Ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee you will be offered:

- Opportunity to have a career that changes lives
- On the job training and development
- Flexibility in working hours to suit work life balance
- A supportive team environment
- A competitive total package including salary packaging for

About ermha365

Ermha365 exists to ensure that people experiencing mental illness and/or disability, and their carers, can thrive in and become part of the community. We choose to work with people who have fallen through the gaps in the system and where there is no obvious support. We are often considered the provider of last resort.

We are a child safe and equal employment opportunity employer. Applications from Aboriginal and Torres Strait Islander peoples and people from culturally and/or linguistically diverse backgrounds are encouraged.