Collections Specialist

1 week ago

Sydney, Australia Thomas Executive Full time

**Collections Specialist**

**Sydney CBD**

**Hybrid Full-time**

**$75K+super+bonus**

**About the role**

A fantastic opportunity is available for an enthusiastic Collections Specialist to join this key position within the company’s operations team. You will be primarily responsible for the collection of commercial debt while maintaining superior customer service.

**About the Company**

Non-bank lender with a passion for customer service and customer retention. Providing agile and flexible funding to enable small to medium-sized businesses to grow.

**Role responsibilities**
- high volume of outbound and inbound calls
- responsible for own portfolio - early-stage collections
- build strong relationships with customers, negotiate a payment resolution in a respectful manner
- sound knowledge of all legislative guidelines including ASIC and ACCC and Privacy Act
- adhere to internal policy, system processes, and external regulatory requirements
- support other team members with ad hoc duties

**About you**
- 2+ years’ experience in collections, customer service role
- Proficiency in Microsoft including Word, Excel, Outlook and Teams
- positive attitude, team-oriented, energetic, sense of humour and compassion
- analytical and intuitive investigative skills
- attention to detail
- ability to manage multiple tasks
- outstanding communicator who enjoys talking with customers
- ability to drive conversations to reach a desired outcome
- flexible and adaptable to change
- persistent and resilient
- willing to learn and take on feedback
- experience using Salesforce is desired but not essential (training will be provided)

**What’s on offer**
- Competitive salary package
- An open-minded, collaborative workplace, which will both challenge you and celebrate your work
- A workplace full of bright, interesting, enthusiastic colleagues
- Be on a motivated team that gets a lot done
- Fully stocked kitchen with snacks and drinks

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00 - $75,000.00 per year

**Benefits**:

- Free drinks
- Free food

Supplemental pay types:

- Performance bonus

**Experience**:

- Collections: 1 year (required)
- Skip tracing: 1 year (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Sydney CBD, NSW (required)

Work Location: In person

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