Collections Specialist

We’re an Australian-based non-bank lender specialising in finance for primary assets including transport, construction, materials handling and earthmoving equipment. We also finance secondary and tertiary assets. We’re not a bank. That means we have the agility and flexibility to create new opportunities for Australian small businesses that want to grow.

Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make decisions that drive our speed, our agility, and our ability to see things from different angles.

We offer flexibility, giving our people freedom and tailored support to develop their professional interests beyond their immediate roles, leading to more satisfying careers.

As a Collections Specialist, you are pivotal in providing collections support to the business to deliver greater cash flow/reduce bad debts and align to Angle Finance’s goals in reducing churn, risk and re-work. Working within an assigned portfolio, you will maintain the quality of actions on accounts in line with policies and procedures, industry codes of conduct, legislation, and other relevant laws.

Purpose:
The purpose of this role is to provide collections support to the business to deliver greater cash flow/reduce bad debts, and aligns to Angle Asset Finance’s goals in reducing churn, risk and re-work.- Focus on key collections strategies to assist in the reduction of outstanding debts.- Provide recommendations and assistance in the delivery of projects to enhance the collections and recoveries functions.- Assist, develop and/or implement changes with the collections team which drive improved performance.

We’re an Australian-based non-bank lender specialising in finance for primary assets including transport, construction, materials handling and earthmoving equipment. We also finance secondary and tertiary assets.

We’re not a bank. That means we have the agility and flexibility to create new opportunities for Australian small businesses that want to grow.

Key Accountabilities & Responsibilities:
- Maximise collections and recovery strategies within an assigned portfolio.- Maintain the quality of actions on accounts in line with policies and procedures, industry codes of conduct, legislation and other relevant laws.- Evaluate Customers’ intent and/or ability to pay.- Identify and manage sensitive and challenging issues on customers’ accounts diligently and effectively to ensure a positive outcome.- Make collections and recovery decisions that maximise recovery whilst managing the risk of exposure.- Negotiate complex disputes with customers to ensure best outcomes whilst mitigating exposure.- Recommend action to recover debts by providing review insights to assist with determining the best method of recovery whilst reducing business risk- Contribute to team cohesiveness and positive culture.

What you bring:
- 2-3 years’ in a fast-paced Collections and Recoveries environment.- Demonstrated background in successful debt collection, mercantile and legal recoveries across a range of debt profiles.- Team player with demonstrated empathy, negotiation skills and decision-making abilities.- Problem solving skills.- Possess a high attention to detail.- The ability to be customer service orientated yet show assertiveness where required.- The ability to work within a team environment and autonomously.- Data analysis (e.g. ATB) and reporting.- Continuous improvement focus.- Ability to prioritise and manage multiple accounts, and tasks simultaneously.- Excellent written and verbal communication skills.- Excellent ability to problem-solve and resolve conflict.