Fulfilment Operations Team Leader

**Job ID**: 310396
- **Date posted**: 02/10/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- These roles are Temporary Full-time, 76hrs/ fortnight for 6 months
- The internal job title for this role is Fulfilment Operations Team Leader
- Applications close Wednesday 15 October 2025
- This role requires availability to work Monday to Sunday 12am
- 11am
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

**About this work area**As Fulfilment Operations Team Leader, your responsibilities include:

- Oversee operations at the External Warehouse (Canning Vale) and support the main store (Innaloo) by managing daily operations, including container receivals, unloads, internal site replenishment, and external replenishment for the store.
- Managing daily activities, rostering, breaks, and achieving KPIs for the Fulfilment Operations team.
- Ensuring efficient warehouse systems for stock allocation, inventory control, and conducting investigations related to inventory discrepancies.
- Leading recruitment, retention, and development of team talents to ensure a high-performing, diverse team.
- Maintaining a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct and local regulations.
- Continuously improving daily operations to enhance customer shopping experience through product quality, merchandising, and stock accuracy.
- Promoting quality awareness, implementing local business plans/projects, and analysing workload to achieve operational excellence.

As Fulfilment Operations Team Leader, you:

- Have experience leading teams in operational functions, with a proven record of delivering business results and people development.
- Are passionate about customer-centric Fulfilment Operations.
- Possess sound computer literacy, particularly with Microsoft Office.
- Have exceptional communication skills for building relationships and managing stakeholders.
- Think ahead, remain calm under pressure, and excel in agile decision-making and problem-solving.
- Are comfortable with strategic, tactical, and operational tasks in a fast-paced, dynamic environment.
- Maintain self-awareness and a safety mindset, ensuring a safe working environment while delivering results.

**We need people like you**At IKEA, work is so much more than a job. Come join us