Sales Business Retention Representative

7 hours ago

Melbourne, Australia Wolters Kluwer Full time

About the role

The Sales Business Retention Specialist (Customer Success) role is responsible for supporting our Sales teams to increase customer retention rates, identify opportunities and risks, and help our customers to achieve success. This role can based in Sydney (Macquarie Park) or Melbourne (CBD), and is full-time and permanent.

Key responsibilities include:
- Collaborate with Sales colleagues to ensure success and support for our existing client base- Identify cross-sell and upsell opportunities within the software and content space- Assist with the onboarding of new clients, and mitigate downsell for existing subscription clients- Offer tailored suggestions to improve customer experience, including referrals for customer training and support- Share knowledge with the Sales, Operations, Sales Support, Accounts Receivable and Order Management teams to assess and manage risk- Achieve and exceed KPIs such as retention rate targets, reduction of YOY cancellation rates, and overall portfolio growth- Have FUN

About you- 3+ years experience in phone-based B2B account management- Experience working in a SaaS organisation- Proven success with pipeline generation- Strong analytical skills, geared at identifying opportunities and risks- A strong ‘team player’ mindset and collaborative approach- Resilience and problem-solving skills, as this is a fast-paced role with multiple conflicting priorities- An appetite to work within a growing software business as part of a huge multinational organisation with many development opportunities.

Culture and Benefits

As part of Wolters Kluwer, you can expect to receive:
- A commitment to developing a flexible environment to balance work and life responsibilities- Career and learning opportunities- Access to health and wellness programs- Parental leave benefits that exceed legislative requirements.

About our values

Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertises and talents is of the utmost importance.
- We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements. You can learn more about what we do by visiting our website: _

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