Leader Asset Management

2 weeks ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Leader Asset Management - Suncorp Bank
**Req ID**: 93250
**Department**: SB Specialist Customer Care
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
You will manage escalations and difficult conversations with customer during the recoveries process. You will also ensure effective arrears recovery and account normalisation benefits, avoiding incidents and enabling Home Lending’s customer ambitions. Implement and refine robust recovery strategies while ensuring full compliance with relevant legal frameworks.
**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: Permanent, Fulltime
What will your day look like?
**As a Leader Asset Management, you will**:
Determine the reason and causes for the delinquency for high-risk customers and accounts and take appropriate action to maximise the recovery of arrears
Assess and approve the most appropriate course of action for the recovery of arrears given individual customer circumstances.
Manage issuance of statutory notices for the wider Customer Assist Teams.
Prepare strategies detailing appropriate recovery options, specific provisions, and write off processes
Ensure compliance with policy and procedures, statutory and legal requirements in all recovery matters
Identify and make recommendations to the Manager, on processes and procedures or other issues and improvements
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Highly experienced in recoveries and workout methods and procedures with business /commerce or law degree desirable
An understanding of the legal and regulatory framework in which the recovery area must operate, and constraints imposed by law.
Clear understanding of specific financial and disclosure aspects of recoveries within Corporations Law and other statutes.
Banking and lending experience /financial and credit management experience /qualifications Experience in work out of problem loans and alternatives and options available or alternatively lending experience.
Experience in complex property recovery issues.
Experience with insolvency administrators and ability to understand more complex legal issues and advice.
Experience in collection techniques and “best practice” methods.
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
13/05/2025, 11.59pm, (Melbourne Australia)

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