Loan Services Officer
2 days ago
About Us
With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life, feeding into the success of our customers and communities and not off it. We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart
About the Division
The Operations, Processing & Servicing function contributes towards this vision by developing and executing strategies which will deliver our products and services to our customers in a fast, efficient, and cost-effective manner. A culture of operational excellence underpins this, with the delivery of a high performing and a multiskilled and flexible workforce to support the Bank’s customer and partner value proposition.
The Settlements and Security Officer provides a key function within the bank to verify loans and incoming securities and organise property and financial settlements with external parties. The role plays an important role in the Bank’s lending providing funds to customers and ensuring that the Bank is adequately secured and able to take possession of the property offered by the customer as security against a loan in the event of a default.
About the role
The Loan Services Officer (Certifications) key responsibilities relate to the accurate processing of:
- Arranging finance settlements with other stakeholders (solicitors, other financial institutions, agents etc.)
Funding of Local Connection Loans - Processing financial transactions in the RFS-B System
Ensure documents are submitted for stamping and lodging in a timely manner
Checking, certifying and funding of files utilising existing security for settlement
About you
The team is hardworking, quality and customer focus. This role is available due to internal promotion. It’s opportunity to leverage and build on your current experience to develop a career within the Bank. To succeed in this role, you will need the following
Experience in a Consumer Processing centre practices is highly desirable.
Financial transaction experience preferred or experience with a similar loan system.
Exceptional customer service and relationship building skills
Strong organisation skills and attention to details
Knowledge of the National Credit Code and Code of Banking Practice is preferred
Good computer literacy
General understanding of loan securities
Ability to communicate in a positive and professional manner
Ability to prioritise, monitor and organise workflows
**Applications close**: 17th January
Please note that initial shortlisting may occur prior to this close date
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