Support Officer

Position Description: Settlements_Support Officer_102020.pdf

**Your new role with Bendigo Bank is just a few clicks away.**

As the **Support Officer** you will be reporting to the Team Manager - Settlements and will be accountable for the accurate processing of finance settlements with stakeholders both internal and external (Solicitors, other financial institutions, agents etc). You will furthermore support the funding and drawdown of Third-Party Banking loans and accurately set up customer loan accounts and direct debit. In this role, you will prepare and ensure certifications are in order and monitor the accurate and timely settlement of customers loan accounts.

As the Support Officer, you will continually work with the Team Manager and other team members to streamline processes to improve service, efficiencies and reduction in cost - ensuring that all stakeholders have appropriate buy in, and any change is via the agreed change control process.

As our new **Support Officer**, you will bring the following skills:

- Experience and knowledge of loan securities, land titles and other forms of property legislation, stamp duty legislation and practices is highly desirable.
- Experience in a loan processing centre, security documentation or conveyancer functions or similar field is also preferred.
- Excellent communication and relationship building skills.
- Proactive, innovative and prepared to go the extra mile to deliver exceptional customer service.
- Demonstrated ability to work within tight time frames with the ability to prioritise.
- Able to work effectively in a team environment or autonomously.
- Highly accurate approach with strong attention to detail.
- Knowledge of the Consumer Credit Code and Banking Code of Practice is desirable.
- General understanding of loan securities.
- Ability to communicate in a positive and professional manner
- Ability to prioritise, monitor and organise workflows
- Experience in mortgage paralegal, conveyancer functions, security documentation similar field is preferred however not essential - training is provided

**We offer flexible work options that put our people first including a hybrid model with a minimum of 2 days in the Ipswich Office each week.**

This role is a full time, **12 month fixed term role,** based at any of our head office locations

**About Bendigo Bank**

With over 7,000 employees, we are Australian’s fifth largest retail bank with a vision our purpose - ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

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