Loan Services Officer

2 days ago

Ipswich, Australia Bendigo & Adelaide Bank Full time

About the Division

Servicing, Experience & Account Support function contributes towards this vision by developing and executing strategies which will deliver our products and services to our customers in an efficient and cost-effective manner. A culture of operational excellence underpins this, with the delivery of highly efficient and robust operational platform impacting the experience of our customers and partners, which in turn delivers the customer value proposition.

About the role

The Loan Services Officer’s (Transaction Processing), key responsibilities relate to the ongoing maintenance of consumer and small business loans administered by the Branch network and Bendigo Bank subsidiaries. Some of your responsibilities includes:
Attending to a variety of tasks related to financial transaction on the Bendigo Bank Branch Delivery System (BDS).
Attending to financial transactions for customer loan accounts,
Review and undertake acceptance of invitations for incoming and outgoing settlements.
Attend to transaction processing functions (e.g. draw down of loan accounts for settlement, payout and closures of accounts, debit, and credit of Bank fees.

This role plays an important role in our customers’ loan life cycle and is the foundation of a strong relationship to our lenders within Local Connection and Business Banking.

About you

The team is hardworking, quality and customer focus. This role is available due to internal promotion. It’s opportunity to leverage and build on your current experience to develop a career within the Bank. To succeed in this role, you will need the following

Experience in a Consumer Processing centre practices is highly desirable.
Financial transaction experience preferred or experience with a similar loan system.
Exceptional customer service and relationship building skills
Strong organisation skills and attention to details
Knowledge of the National Credit Code and Code of Banking Practice is preferred
Good computer literacy

Why Us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking.

Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

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