Product Specialist

**The Opportunity**

Join us in making healthcare exceptional for our customers Are you ready to play a key role in shaping the future of Bupa’s private health insurance offerings? As a Product Specialist for Consumer Health Insurance, you will be the go-to expert, Identifying improvements and innovation across our product portfolio. Your insights will help us enhance the customer experience, streamline our processes, and create health insurance solutions that are simple, relevant, and personalised for every customer.

In this role, you’ll work closely with teams across the business to implement product changes and ensure that Bupa stays ahead of the curve. Whether it’s supporting compliance updates, launching new initiatives, or refining our existing offerings, you’ll make a direct impact on how we deliver value to our customers. Reporting to the Product and Portfolio Management function, you’ll also collaborate with the product delivery team to ensure successful execution of major initiatives like PHIS updates and rate changes.

This full-time, permanent role can be based in Melbourne, Sydney, Brisbane, Adelaide, or Perth. Plus, with Bupa’s flexible hybrid working arrangements, you’ll have the option to work from home or the office.

**Making an Impact at Bupa**

As a Product Specialist at Bupa, you will play a pivotal role in shaping the future of our health insurance offerings, ensuring that we meet both regulatory standards and our customers' evolving needs. Your expertise will guide product development, improve operational efficiency, and inform strategic decision-making that impacts key areas of the business. By championing the Consumer Health Insurance portfolio, you will contribute directly to Bupa’s mission of helping people live longer, healthier, and happier lives.

Your key responsibilities include:

- Provide expert product guidance to the product team, DRP, and the broader business.
- Support all aspects of product development and delivery, including competitor analysis, product design, benefits, coverage, and customer experience.
- Assist in the development and implementation of product strategy, particularly around compliance and regulatory initiatives.
- Collaborate with the CVP Manager and Product Managers to present recommendations to key stakeholders, including ELT papers.
- Manage both internal and externally-facingproduct-related artefacts across the business.
- Conduct competitive analysis and develop strategic responses to enhance Bupa's competitive positioning,
- Monitor and track customer and performance metrics, developing response plans to meet or exceed annual operating plans (AOP).

**About You**

This role is perfect for someone who thrives in a complex environment and can juggle multiple priorities. You’ll be skilled at quickly pivoting between tasks, staying organised, and confidently managing competing demands. With experience in cross-functional teams, you’ll be comfortable challenging ideas and contributing your insights. A background in Private Health Insurance (PHI) is essential for this role.

Key skills and experience required:

- Ability to manage competing priorities effectively and work quickly in a fast-paced environment.
- Strong prioritisation skills, with the confidence to push back when demands don’t align with overall priorities.
- Comfortable working in an Agile environment, with experience in cross-functional teams and supporting project initiatives.
- In-depth knowledge of Private Health Insurance (PHI), particularly within Bupa’s Consumer products.
- Resilient and adaptable, with the ability to stay focused and agile in a constantly changing work environment.
- At least three years of experience in the insurance or financial services industry (preferred)

**What’s in it for you?**

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be encouraged to innovate. You will be collaborating with various teams to deliver exceptional experiences. You will have the opportunity to further learn and develop with excellent internal development courses available and a supportive career development environment. We trust, respect, and consider everyone, knowing your difference will make the difference.
- Interested to explore some more? Click on the links below:_
- Bupa puts First Nations Health at the centre of Reconciliation Action Plan_
- Because being you at Bupa matters_