Collection Manager

**Description**:
We’re a multi-utility service provider on a mission to make the world a brighter place. With simple, sustainable power, water, and data services, we work together with developers and communities to create a better future for everyone.

We are seeking a Collections Manager who will be responsible for the management of the collection’s leadership and team. The purpose of the role is to ensure that the team are equipped and supported to deliver on the company’s vision, values and KPI’s. The primary goal is to ensure that Altogether and its clients' debt position is always minimized and that customers are offered every available opportunity and protection within our regulatory framework.

**Key Responsibilities**
- Oversee the collection of outstanding credit to minimize profit loss while ensuring it is handled appropriately and per company policy and regulatory guidelines
- Report on debt position in line with target KPI’s and ensure that regulator reports are submitted on time
- Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed
- Create and implement strategies to increase the number of successful collections on outstanding debt
- Develop objectives that complement the overarching business goals of the company and coordinate staff to repeatedly meet and go beyond goals
- Manage and lead the Collections team to ensure that all day-to-day customer interactions are delivering KPI’s objectives
- Implement, update, and communicate credit policies and procedures that retain a smooth running of the collections team and altogether collections strategy
- Manage vendor relationships to deliver optimal performance in line with target KPI’s

**About You**
- Bachelor’s degree highly regarded, preferably in finance
- Minimum 3 years leadership experience in credit and collections
- Proficient in Microsoft Office
- Excellent verbal and communication skills
- Proven track record of delivering collections portfolio management including customer hardship programs and mercantile channel partners
- Superior verbal and written communication skills

**Why join us at Altogether?**

You will be working within an energetic organisation that encourages growth and development. You will enjoy a collaborative work culture where you will be supported and empowered to contribute your ideas and identify opportunities for your team, the business and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibilities.

**Interested?**

**Role Type**:
In-house - Permanent - Full-time - Associate

**Company Overview**:
Are you a forward-thinker? Are you passionate about creating a brighter future for all? Are you full of ideas on how to better utilise power, water and data? If so, Altogether could just be the place for you. Working alongside developers and body corporates you have the opportunity to play an influential role in delivering ethical, sustainable solutions for communities and their residents - making positive change with real impact. So what’s it like working at Altogether? Here, we take a refreshing and diverse approach to culture. We understand the power of brilliant ideas. It’s what drives us. By prioritising collaboration and championing forethought, together we can solve some of the planet’s most pressing issues. We’re looking for pioneers and creators, people who are eager to make a difference. It’s not about former glories or fancy CV’s. If you’re a good human being and brimming with potential we will provide you with an opportunity. One where you’re able to craft a unique career path, supported by a range of initiatives including transformational eLearning, mentoring and professional development. Over the last two years, the idea of the office has shifted dramatically and we’ve shifted with it with technology and systems adapting to individual needs. There is life outside of work. We understand that. Your wellbeing is of the utmost importance and is key to producing consistently great work. From the introduction of Wellbeing Day to health discounts and transformational parental leave, we place the emotional and physical wellness of its staff above all. At Altogether, we’re not just going through the motions. What we do here matters. Working here, you’ll make a direct and lasting impact on the quality of life of people all across Australia. It’s about creating a better future for communities - an ambition you’ll feel driven to achieve each and every day.