Manager Network Operations

1 day ago

Brisbane, Australia Queensland Health Full time

**The role**: As the Manager Network Operations, you will lead, develop and manage a technical team in the delivery, operation and support of the enterprise infrastructure that enables access to enterprise systems to ensure defined service levels are met.

**Further responsibilities will include**:

- Collaborate with other operations teams within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
- Manage the provision and implementation of enterprise Access infrastructure and assets in accordance with the defined implementation plan for resource capacity to ensure infrastructure is optimised.
- Manage and analyse the ongoing operational performance of Access Infrastructure team by developing, implementing and maintaining workforce and operational business plans and ensuring close collaboration with other dependent teams in Information Division.
- Proactively manage contracts with external services providers to meet defined service levels.

Are you right for this role?
- Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 6).
- Proven general understanding and high level technical knowledge in some of the following technology domains, to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation: (SFIA Code: TECH 6)
- External Access solutions;
- Enterprise Network, both Wide and Local Area; Wireless technologies;
- IP Telephony, Quality of Service models, Load balancing; Directory Services (e-Directory and Active Directory); Authentication, Access, and Authorisation technologies; DNS and DHCP;
- High level interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people including senior business, technical stakeholders and external service providers to make decisions. (NHS Effective and Strategic influencing, SFIA Code: RLMT 6, ITCM 6)
- Well-developed management skills and knowledge including high level ability in the areas of planning, managing resources, process compliance, budget preparation and financial management. (SFIA Code: FMIT 5, ASMG 6)
- Understand, support and promote the organisation's vision, mission and business objectives. Ability to communicate the vision for improved service delivery and bring it alive, inspire people to contribute and lead change initiatives. (NHS Drive for Results & Drive for Improvement)
- Proven ability to lead, manage and mentor teams of strategic and operational ICT professionals in line with contemporary human resource management practices to achieve defined service levels in the integrated operation of complex enterprise information services. (NHS: Leading change through people).

**Benefits of working with eHealth Queensland**: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.You will enjoy a variety of benefits, including:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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