Property & Community Manager

Mirvac is a brand that creates and curates better experiences. We are more than developers or builders - we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.
As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.
Join us as we work towards building the imagine nation.
Your opportunity
At Mirvac, we know that it’s our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us.
Our opportunity
As Property & Community Manager, Build to Rent you will be responsible for ensuring the asset(s) is managed in a premium condition and for creating a desirable community through the delivery of high-quality services, operational excellence and a customer-centric focus. Additionally, this role provides leadership to drive outcomes across a high performing and highly engaged team in an inclusive work environment.
This is a 12 month max term contract position.
**Your responsibilities will include**:
Lead the RSA team in providing an exceptional customer experience, delivering the LIV Brand Promise and executing on the LIV Customer Charter commitments, working closely with team members to ensure seamless coordination of services and a unified customer experience, and building strong relationships with key stakeholders (internal and external).
Drive the capture and communication of key customer engagement moments which demonstrate delivery of the LIV Brand Promise and LIV Customer Charter commitments.
Contribute to the preparation and actively work to meet the objectives of the Strategic Asset Plan for the asset(s).
Contribute to the preparation and implementation of the asset’s operating budget
Support the Finance team in administering the arrears management process, including customer engagement when required and attending Tribunal hearings.
Ensure compliance with the provisions in the Residential Tenancies Act, lease documentation, business unit deadlines, strategic operating procedures and best practice.
Support the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime.
Contribute to the creation of, and deliver, strategic programs that drive resident retention, build community and enhance the customer experience through partnerships, events and activations.
Drive the accurate logging, triage and response to resident complaints and interactions, feedback and requests to support customer NPS, and ensure assignment to the appropriate person where escalation is required.
Present the asset(s) in optimal condition whilst actively working with the asset(s) team and resident feedback to drive excellence in presentation, performance and safety standards.
Support the Technical Services team in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures.
Provide support to ensure any identified risks are regularly reviewed and strategies implemented to eliminate, mitigate or minimise their impact.
Provide leadership to the team to develop and improve their collective strengths, skills and knowledge, while fostering high levels of engagement and performance.
Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow and to drive portfolio wide excellence and efficiencies
Ability to work evenings, weekends, public holidays and across multiple assets as required.
Assist with any projects or undertake additional duties as required
Your point of difference
5+ years of experience in asset management or hospitality management, with strata management experience desirable
Demonstrated success in achieving results through effective leadership and stakeholder relationship management at all levels
Demonstrated people management experience, with people being developed and empowered to succeed
**The following certifications are required**: Real Estate Agent or Assistant Agent License
Demonstrated experience dealing with customer complaints and solving problems with positive results
Experience in preparing asset income and expenditure budgets on an accrual basis and contributing to strategic asset planning
High level of IT proficiency, with Salesforce, Yardi and StarRez experience desirable
Relevant tertiary qualifications are highly desirable
A willingness to always go above and beyond and provide an exceptional experience to our residents
Exceptional organisational and resource management skills with the ability to prioritise work effectively, ensuring deadlines are achieved on time
Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process effici