Allocations Coordinator Out of Business Hours

1 week ago

Sydney, Australia Australian Unity Full time

**About Us**

As Australia's first member-owned wellbeing company, Australian Unity has been supporting Australians for over 180 years with over 7000 employees across Australia supporting our customers health, wealth and care.

**What's on Offer**:
We have a** Permanent Part-Time** opportunity working in our team, between the hours of **5pm AEDT to 9pm AEDT **Monday - Friday. **Please Note **required training for this role will be for 4-6 weeks from 9am - 5pm Monday to Friday.

**Your role**:
Our Home Health program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

**As an After-Hours Allocations Coordinator, you will**:

- Provide support and assistance to staff and customers from our business during Out of Business Hours (OBOH)
- Work within a multi-disciplinary team including internal colleagues, managers & support members as well as external clients and their relatives, Service Providers, & Allied Health Professionals
- Triage calls to ensure most urgent needs are met within a timely manner
- Effectively manage roster changes, leave and absences to ensure effective coverage of all shifts to client needs and service delivery targets.
- Respond and manage any Serious Incidents and escalations
- Clearly communicate with stakeholders
- Assist with providing branch administrational support as required.
- Assist with client phone-based inquiries via triage of service support when required.
- Maintain accurate and up to date client and employee records.

This is a virtual role requiring you to **work from home** where you will be required to have the following technology requirements:

- Private room/space which can be used for your home office set up.
- Reliable/stable internet connection Demonstrated IT skills and proficiency in telephony-based systems where you are comfortable navigating multiple software

You will be provided with relevant technology equipment to support you with your working from home setup.

**About you**:

- Comfortable and well versed in fast paced environments.
- Experience with multiple stakeholders
- Attention to detail.
- Professional verbal and written communication skills
- Experience rostering and scheduling staff in a high volume and fast paced work environment ideal but not essential - we would consider an applicant seeking a career change if you come from a strong Admin/Receptionist support role.
- Experience with scheduling and rostering services for a highly contingent workforce with complex and changing client requirements.
- Previous experience in Scheduling, Allocations and/or Resource Management ideal but not essential
- Competent using MS Suite and online rostering technology/systems.

**Benefits include the following**:

- Additional yearly **paid Well-Being, Community and Deep Listening leave days**:

- **14 week paid parental leave**, with equal benefit for both parents PLUS our Bump to Baby program.
- **Fitness Passport** - a discounted health and fitness program
- Attractive **employee discounts **on Australian Unity Banking products, Private Health, and General Insurance
- Novated Leasing
- enjoy a new car whilst **salary packaging with Maxxia**:

- **Travel and Accommodation** - care hire, travel insurance and accommodation discounts

**To Apply

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