Customer Service Officer

1 day ago

Neerabup, Australia Wesbeam Full time

**Fulltime Customer Service Officer - Neerabup, WA** Wesbeam Pty Ltd is an Australian-owned and operated national market leader in timber processing. An industry-leading company with a 24/7 Neerabup manufacturing plant and distribution centres in all states lead from our head office here in W.A. We operate under the ethos of **Be Best, Be Ethical**. We recognise the true value of our team members, and we are great believers in personal and professional development. Currently we are seeking a dedicated and dynamic customer service officer to join our team. As a customer service officer, you will play a pivotal role in our operations by meticulously processing incoming orders, ensuring seamless communication with customers regarding stock availability and delivery dates, and guaranteeing timely deliveries and accurate invoicing. **Your duties will include**: - Process customer feedback and ensure the needs have been fully met. - Respond promptly to customer enquiries. - Handle and resolve customer complaints. - Obtain and evaluate all relevant information to handle product and service enquiries. - Provide delivery ETD’s and ETA’s. - Keep electronic records of customer interactions and transactions. - Communicate and coordinate with internal departments. - Assist with stocktakes as required. - Other duties as directed by the Customer Service Team Leader. - Process customer orders via our automated systems Fracking, Click, OCR, EDI (inhouse IT systems) - Cross-check all details in SAP once through the automation process. - Check inventory to confirm the requested product is available. - Releasing orders for picking in our cutting program SCIE. - Computes prices and any appropriate discounts. - Managing backorders. - Work in conjunction with production and dispatch supervisors as appropriate. - Use automated tracking systems for freight. **Essential Selection Criteria**: - A minimum of two years’ experience in an admin data entry role. - A minimum of two years’ experience in Customer Service. - Flexibility to adapt to changing priorities. - Compliance with all standard procedures. - Ability to work without supervision. - Ability to handle a demanding and ever-changing environment. - Must possess good time management skills. - Strong interpersonal and communication skills. - Strong team player keen to assist in all areas as required. **Desired Selection Criteria**: - Qualifications in customer service or warehousing and distribution - A conscientious, self-motivated and proactive work ethic. - Working knowledge of SAP highly desirable but not essential **Essential Requirements**: - Current Australian Driver’s Licence - Proof of Australian Working Rights - National Police Clearance (>6months old) - Ability to pass a pre-employment medical clearance with the Company’s provider At Wesbeam, we value diversity and inclusion. We strongly encourage and welcome applicants from all backgrounds to apply. This is a fulltime permanent salaried role. Flexible working arrangements will be considered upon successful completion of probationary period. Wesbeam reserves the right to expire the job advertisement prior to the closing date. **Salary**: From $1.00 per year Schedule: - 8 hour shift - Every weekend - Fixed shift - Night shift - Overtime - Public holidays - Rotating roster Work Location: In person

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