Digital Squads Delivery

**Work type**:
Full Time, Max Term

**Location**:
Brisbane

**Job type**:
IT

**Applications close**:
**Digital Squads Delivery & Release Manager**:

- Hello. We’re Virgin Australia. And we’re back (in a big way).We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

No matter our role - we are united by our ambition to be the most loved airline in Australia, and always go one step further for our customers, colleagues and our wider community.

**Who we’re looking for**:
The objective of the Digital Squads Delivery & Release Manager role is to enable the digital squads to deliver on projects that have significant cross over between teams & ensure all risks, impediments are managed effectively. Definition and management of the squad release management process will also be key.

Our Digital Delivery teams consists of 9 squads over our exciting & complex web and app portfolio. We have a vital & exciting role available that will be key to supporting of our digital projects to ensure they are delivered & released to plan. You are an accomplished facilitator & relationship builder who likes to work across teams & stakeholders, managing releases & changes plus helping manage risks, whilst escalating impediments. Driving improvements throughout the end-to-end process.

**What you’ll be doing**:

- Define and manage digital squads release management process in particular play the leading release management role for projects where execution is provided by the digital squads
- Lead and facilitate release dependencies across multiple internal/ external teams
- Develop consistent approaches for establishment & communication of annual calendars for Iterations & Releases
- Develop regular portfolio reporting that provides visibility to key stakeholders
- Work with stakeholders to manage risks and resolves issues that affect release scope, schedule and quality
- Facilitate and champion the use of enterprise systems and tools to plan, deliver and track progress including Jira, Confluence etc
- Work with PMO, Head of Delivery, Group Agility Lead, Technical Practice Manager to design and implement an overall Release Management process and train existing staff
- Ensure the tasks associated with parallel internal and external deliverables are included in the release plan (build time, run time, merging, etc.)
- Serve as an escalation channel to negotiate with stakeholders and enforce the work demand management process
- Address any issues that may impact the squad’s ability to deliver
- Assist in change management activities with the business (when & where required)
- Work with project managers and reporting on delivery (updating of schedules etc) & assist with the deployment schedules/changes
- Work with Product Managers & Owners on independencies (such as legal needs to provide xyz before a feature can be implemented)
- Consult with E-comms Operations Team to ensure all delivery is transitioned currently to BAU operation
- Provide a key point of contact for the Technology for all Digital Squad delivery & releases

**You’ll be great in this role if you have**:

- Relevant Bachelors Degree
- ITIL training
- 5+ years experience in midsenior level role in development, delivery programmes, digital or technology
- 2+ years experience working in agile environments
- Demonstrated experience in coordinating concurrent releases at a large scale
- Demonstrated ability to work effectively & build trusted relationships with remote / distributed business & technology teams
- Team player with high levels of empathy, resourcefulness, and results-orientation
- Ability to navigate ambiguity and uncertainty through scenario planning and risk management approaches
- Highly developed stakeholder management skills with ability to interact at all levels of a complex organisation
- Relevant background in digital delivery or portfolio delivery
- SDLC & ITIL processes
- Agile mindset and appreciation of agility principles and practices.

**Desirable skills**:

- Recognised Agile Project Management qualification
- Airline and/or travel industry experience
- BI reports / Data mining skills
- Change management processes

**What you’ll get from us**

We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty