Aps6 Desktop Support Officer

3 days ago

Canberra, Australia HAYS Full time

Are you passionate about technology and helping others?

**Your new company**

This Government Agency is a leading legal institution committed to excellence in service delivery. They operate across multiple states, providing essential services to the community. As part of this dedicated ICT Team, you’ll play a crucial role in ensuring seamless technology support for their staff.

**Your new role**

As an ICT Service Desk Support Officer, you’ll be the first point of contact for the Agency staff seeking technical assistance. You’ll provide 1st and 2nd level support, ensuring smooth operations of their network, devices, and systems. Your expertise will contribute to maintaining their audio-visual infrastructure, portable devices, and backup solutions.
- Logging and Prioritising Support Tickets: Utilise the Agency's Service Management software to log and prioritise support tickets promptly.
- Service Desk Support: Investigate and resolve 1st and 2nd level technical issues related to the Agency ICT systems.
- Audio-Visual Support: Provide assistance for the audio-visual technology systems.
- Setup Activities: Support setup activities for the Agency ICT assets.
- System Maintenance: Assist in the operation and maintenance of the Agencys key ICT systems.
- Training and Documentation: Deliver ICT training and documentation to staff as required (both formal and informal sessions).
- External Liaison: Collaborate with external ICT contractors and suppliers as directed.
- Team Collaboration: Assist with various ICT team activities to meet team objectives.

**What you'll need to succeed**
- A good understanding of service delivery through an IT Help Desk.
- Strong interpersonal skills and effective communication abilities.
- Familiarity with Windows Servers (2016 and above), File and Print services, and Exchange 2016 (soon to be migrated to Exchange Online).
- Proficiency in Microsoft Office 365 suite, OneDrive, Adobe Acrobat DC, and Cisco Jabber.
- Experience managing desktops and laptops using Airwatch Workspace One Unified Endpoint Management.

Qualifications:

- A Certificate IV in Information Technology (ICT40120) or equivalent experience.
- Additional studies in information technology or related fields are advantageous.

**What you'll get in return**
- Be part of a collaborative team dedicated to making a difference.
- Gain exposure to cutting-edge technologies and ongoing professional development.
- Contribute to the administration and maintenance of the Agencys ICT infrastructure.

**What you need to do now

  • APS6 Project/contract management officer

    24 hours ago

    Canberra, ACT, Australia Randstad - Business Support Full time $90,000 - $120,000 per year

    APS6 Project/Contract management OfficerThe Opportunity:Are you an experienced APS6 Project Officer with a passion for improving health outcomes for Australians? One of our federal government clients is seeking a skilled and proactive Project /Procurement Officer to join their team. This is an exciting opportunity to contribute to significant projects that...

  • Desktop Support Officer

    2 weeks ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/JA0898**Title**: - Desktop Support Officer - 2nd Support - Federal Govt!**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6mths + 12mths**Description**: - **Exciting opportunity within a Federal Government Department**: - **Initial 6 month contract + 12 month extension...

  • Aps6 Communications Officer

    1 day ago

    Canberra, Australia HAYS Full time

    Searching for an APS6 Communications Officer who is passionate about stakeholder engagement. Your new company A large Government agency based in the inner south, searching for an APS6 Communications Officer. This agency has a strong focus on stakeholder engagement, delivering an assortment of campaigns to provide support to the community. Your new role -...

  • Aps6 Training Officer

    5 days ago

    Canberra, Australia HAYS Full time

    A leading government agency is seeking an APS6 Training Officer for a 12 month term. Possible extension. Your new company A leading government agency invested in the protection of everyday Australians is seeking an experienced APS6 Training Officer. 12 month term with view for extension. Your new role As the training officer you will be required to both...

  • APS6 Work Health

    3 days ago

    Canberra, ACT, Australia Randstad - Business Support Full time $104,000 - $156,000 per year

    APS6 Work Health and Safety (WHS) OfficerLocation: Canberra, ACT Classification: APS Level 6 Security Clearance: NV1 (Negative Vetting 1) is essential for this role.About the RoleWe are seeking a highly motivated and experienced APS6 WHS Officer to join our team. This is a critical role that ensures the health and safety of our workforce, both domestically...

  • APS6 Property Officer

    1 day ago

    Canberra, ACT, Australia Hays Full time $95,000 - $108,000 per year

    Your new company Hays are currently working with a large Federal Government Department based centrally in Canberra seeking an experienced APS6 Senior Property Officer to join their team either permanently through S26 transfer or a non-ongoing contract. Your new roleOversee a team delivering in-house property services Responsible for the strategic...

  • Aps6 and El1 Officers

    5 days ago

    Canberra, Australia Hudson Australia Full time

    If any of the following opportunities align with your skills and expertise, we encourage you to apply: - Procurement and Contract Management - Policy/Legislation - Grant Program Governance and Administration - Program Management Hudson is assisting a Federal Government Agency department in sourcing suitable APS6 and EL1 contractors with strong written and...

  • Aps6 Complaints Officer

    7 days ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking to...

  • Aps6 Procurement Officer

    7 days ago

    Canberra, Australia HAYS Full time

    You must be an **Australian citizen** to work for the **Federal Government of Australia.** You must have, or be able to attain, a minimum **Baseline Security Clearance.** **Your new company** A Federal Government Agency based in Canberra. **Your new role** Your new team needs a permanent APS6 Procurement Officer who has extensive experience working...

  • Aps4 Desktop Support Officer

    1 day ago

    Canberra, Australia HAYS Full time

    Seeking a Desktop Support Officer with previous experience and knowledge in IT. **Your new company** Your new Department supports the Australian public to have safe, secure and well-paid work, as secure jobs are essential for our nation and drive economic growth and provide people with certainty. Your Department focusses on equipping Australians who are...