Customer Relationship Specialist

**Job Description**:
**About us**

We touch your lives everydaythink about the food you love, your favourite theme park rides and your smartphones. We made these possible by combining the imaginations of people with the potential of machines.

We build the Connected Enterprise by linking people, machines and data across an entire business, making them more effective at what they do. From improving the production of medicines that boost human health to reducing waste in automotive production, the work we do changes how we live. We help the world work better and people work smarter. And we’re looking for bright minds to make that happen — the makers, the forward thinkers, the problem solvers.

A career at Rockwell will help you expand what’s possible for the world — and for yourself. Being part of a global organisation with more than 20,000 people worldwide, you’ll have the opportunity to connect with smart people and gain expertise from around the world to broaden your experiences inside and outside of work. We encourage each member of our team to chart a path based on interests they want to pursue and skills they want to build. The possibilities are in your hands

**The Position**

This position will be the point of contact to Sales, Business Units, Distributors, key end customers and System Integrators, in providing value added customer solutions through strong collaboration with Supply Chain, Finance and other cross functional support teams within RA.

**What Will Success Look Like**

Understanding customer requirements and the best opportunities for productivity in their industry and drive strategic value addition to the supply chain processes and other practices through understanding of RA initiatives. Partner with customers and business partners, bring in Commercial inputs into the supply chain organization and work with Center of Excellence to integrate it in the processes and drive process improvements.

This position will play crucial role in driving productivity and supporting revenue generation by sensing demand and ensuring product availability through active engagement with Sales and Supply Chain.

**How You will Achieve Your Goals**
- Develop Market Intelligence and customer Insight to proactively develop relevant solutions for specific customer requirements.
- Periodic Reviews with Distributors to ensure the Rockwell processes and policies and being adhered and they are still relevant to achieve the common Global RA goals.
- Demand Sensing and Market Intelligence inputs to facilitate efficient Demand Planning and product availability to improve both Blended and Want Date Compliance
- To represent customer perspective in ensuring customer requirements are met timely acting within Rockwell policies.
- Maintain blended compliance at 96%
- Follow Rockwell principles of ethics and compliance under all circumstances.
- Communicate complex process efficiency matters to global teams and regional stakeholders
- Persistence in developing new process, influence regional stakeholders on process adherence, error and issue resolution
- Facilitating the Key Global customer management for the region through collaboration with various Country Customer care logistics organizations across region.

**Desired Behavior / Competencies**
- Must be a passionate self-starter
- Understand the importance of collaboration and aligning the organization to drive the necessary objectives
- Influence leadership team, cross functional stakeholders, and global organizations
- Maintain transparency in communication with all stakeholders
- Can be an advocate for the customer but balance business requirements
- Proven strong thinker and possess problem solving skills

**Education / Experience Requirements**

**Mandatory**
- Experience in or understanding of demand planning or supply chain is advantageous
- Strong analytical skills with the ability to translate data into high-level analysis
- Strong customer management & customer facing experience
- Excellent interpersonal, verbal and written communication skills.
- Advanced Excel, Business Data Management, spreadsheet analysis and strong mathematical abilities
- May require travel
- SAP work experience is mandatory.

**Desirable**
- Strong analytical skills with a keen eye for detail
- End customer & Distributor management experience
- Strong interpersonal and communication skills to interact with cross functional teams
- Knowledge of RA business and distribution model

**Why Rockwell Automation**
- 100 years’ old global leading brand and market leader in Australia / New Zealand
- Competitive salary with 14% superannuation
- Paid maternity/paternity leave
- Culture embracing diversity and inclusion
- Flexible, hybrid work arrangements
- Global career development opportunities
- Mentorship programmes
- 8 offices across Australia and New Zealand
- Onsite Parking