Team Leader

**GHD **have a rare opportunity for an experienced **Business Support **professional to join our take on the role of **Team Leader **. Fostering gender balance, diversity and acceptance of flexible working arrangements for both men and women is central to the way GHD does business. As well as creating, a nurturing environment where people are empowered and are encouraged to bring their whole-self to work. You will have the opportunity to work alongside and learn from inspiring colleagues as well as personalised career development through the GHD Business School.

Reporting to the **Administration **Manager, South Queensland **This role has the dual purpose of delivering day to day administration support duties to the **People Team **, as well as leading the **Brisbane **Business Support Coordinator **team. Our goal is to achieve the vision of being recognised as the highest performing Support team in Australia. The Team Leader role will assist in the hiring, training, and management of South Queensland administrative team members; develop, review, and improve policies, systems, and procedures; and generally ensure the office operates smoothly and efficiently. This position will also see you involved in the following:

- Administration duties associated with the People Team including the onboarding of all SQ Region staff, support the logistics associated with Learning and Development training for the region, other administration duties as required by the SQ Region People Manager.
- Provide coordination of the administrative function across the Brisbane office, including managing the resourcing commitments of the support coordinator team, allocation of requests received through the central inbox, ensuring their skills and capabilities are at acceptable levels and a high level of Business Group client service is being delivered.
- Oversight of reception duties / staffing, including appropriate relief and leave coverage, and ensuring a high level of professionalism and efficient service is delivered to all internal and external clients.
- Provide onboarding, coaching, training and mentoring to SCs and reception staff.
- Implementation of continuous improvement principles to ensure the continued relevance and fit for purpose practices and procedures within the group.
- Business Group - Supporting an exceptional client experience (external and internal) by partnering with the Business
- Teamwork - cultivating a culture of high performance and collaboration between the SCs and Reception.
- Assist the EA to RGM with the planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions that are predominantly Brisbane based.
- Leading and coordination of Support Coordinator meetings, including agenda preparation, meeting coordination and minute taking (where required).

**To be successful for this role, you will have**:

- Minimum 7 years’ experience in Business Administration for a large global company.
- Experience in Team Leadership and providing leadership support to the Manager.
- Exceptional leadership and time, task, and resource management skills.
- Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
- High proficiency with MS Office.
- Ability to plan for and keep track of multiple projects and deadlines.
- Willingness to continue building skills through educational opportunities both internally and through job shadowing, coaching and other learning resources.

Contact Andy Maddison - Talent Acquisition Business Partner
T 07 3316 4013
- There may be government or client requirements which require an up-to-date COVID-19 vaccination for this position. _

GHD embraces hybrid work arrangements to create a work environment focused on well-being, flexibility and productivity where GHD people can thrive, this supports the diverse needs of our workforce while balancing the benefits of remote working with the value of face-to-face collaboration in the office.
- We respectfully ask that no agency resumes be presented at this stage. _

LI-AM1

**Why GHD?**

Being the best we can be is in our culture.
We are a family of smart, innovative and creative problem solvers. In our employee-owned company, everything feels like it matters more. Challenge us and help us come up with new solutions to ensure water, energy and urbanisation are made sustainable for generations to come.

**Our commitment to you**

Commitment is a powerful word that defines how we do business, how we serve our clients and how we care for one another. We will support your needs by giving you the tools to do your best work and then recognise achievements. We will set your curiosity free to allow brilliant minds to do their best work. We will invest in new ideas, removing barriers where we can. Finally, we will encourage you to collaborate with thousands of diverse people across our global business.

Our Commitment to you

**Who