Product Support Administrator

1 day ago

Hallam, Australia Onetrak Full time

Are you keen to change things up?

At Onetrak every day is different We work across a range of exciting brands and industries. This is a newly created role to work with our dynamic Product Support team.

This position will act as the national Onetrak product support administrator for all franchises. You will provide product support and warranty administration including Onetrak service contracts, customer fleet performance report drafting, dealer management system (ERA Power) support, equipment telematics administration, product service bulletin and OEM technical documentation cataloguing and distribution. Assist National Product Support staff with all product support matters and work with OEM product support staff as required.

**About Onetrak**:
Onetrak is a business that is very dynamic with a strong family feel that makes it a unique and enjoyable place to work. The company has rapidly grown into a major player in the Australian heavy equipment industry. Home to some of the largest brands within the earthmoving and construction, forestry, material handling and quarry industries, the business offers new and used machine sales, hire equipment, service, and parts.

Onetrak was recently judged number-one for the coveted and prestigious Australian Earthmoving Dealership of the Year award

Today employing over 100 people across Tasmania, Victoria, Queensland, New South Wales, Western Australia and South Australia, Onetrak prides itself on the quality of its people, carefully chosen from a diverse range of backgrounds within the industry with one common trait - a desire to exceed customer expectations.

**About You**:
We are looking for a team player, who takes pride in high quality work and is always looking to improve.
- Current driver’s licence.
- Understanding and knowledge of warranty administration processes.
- Technical experience as either a heavy machinery diesel mechanic, service adviser or similar.
- Exceptional communication and reporting skills both written and oral.
- Strong IT skills including Excel.
- The ability to work in a team environment as well as individually.
- Health and Safety focused.
- Strong Commitment to work

**About the Perks**:
At Onetrak we have a lot of fun and a lot of perks Some of these include manufacturer training, staff awards, Vehicle novated lease options, our Mission Zero safety program and monthly staff competitions and staff events.

Remuneration will be competitive and commensurate with the successful applicant's experience.

For queries regarding the position contact:
Mitchell Hills - National Product Support Manager

0488 711 110

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