Customer Success Manager

2 days ago

Sydney, Australia Wiz, Inc. Full time

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including 30% of the Fortune 500, who trust us to scan and secure over 230 billion files daily. We're the leading player in a massive and growing market, but it's still early enough for you to make a significant impact. At Wiz, you'll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

**SUMMARY**

The Customer Success Manager - Digital Programs will be the conduit connecting our customers growing in the cloud to Wiz's cutting edge innovation and use cases. They will be responsible for managing the relationships with multiple customers at a time and help them actualize their business based value with Wiz over the course of the engagement. They will be a super organizer and be able to manage their time to best align with their customer needs. Success in this role is increasing customer satisfaction and driving deeper usage and engagement leading to a successful customer renewal.

**What you'll do**:

- Act as a trusted Advisor for many customers engagements to drive adoption and quantify the value of Wiz
- Educate and train customers on Wiz's product, business roadmap and services to help better their ability to succeed
- Partner with the broader CSM team to align account activities with the customer's business case and strategy
- A strategic visionary that can anticipate decisions, explore and uncover business needs and understand how Wiz's range of product offerings can grow the customers business
- Exceptional levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer's business needs
- Lead the renewal motion with customers and leverage a team of Wiz resources for assistance

**What you'll bring**:

- 2+ years of experience in customer centric teams such as Customer Success, Implementation, Engagement, Onboarding, or Business Development
- A background in Scaled, Tech Led, Digital Led or 1:many customer success
- Experience with online subscription / SaaS products is a must
- Strategically driven; strong presentation skills required to deliver impactful QBRs
- Ability to quickly grasp and succinctly explain technological and business concepts
- Proven track record in managing enterprise customer relationships and delivering results
- Ability to stay calm and manage clients even under adverse conditions

LI-Remote

If your experience is close but doesn't fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.

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