Current jobs related to Tenancy Management Officer - Fairfield - Hume Community Housing

  • Tenancy Management Officer

    1 day ago

    Fairfield, Australia Hume Community Housing Full time

    **TENANCY OFFICER - Metro Sydney** **ABOUT THE ROLE** This role is responsible for delivering high quality customer service in all areas of tenancy management within a housing portfolio with the purpose of achieving sustainable tenancies and creating opportunities for customers to prosper in vibrant communities. Your key responsibilities in this role will...

  • Tenancy Administrator

    1 week ago

    Fairfield, Australia Hume Community Housing Full time

    **Tenancy Administrator - Metro** **WHY JOIN US?** Community Housing Providers like Hume are leading the largest growth in affordable housing that Australia has seen since the 1990’s. The Federal Government’s $10 billion Housing Australia Future Fund has earmarked 30,000 new social and affordable housing properties - this means Hume is growing...

  • Customer Service Officer

    1 week ago

    Fairfield, Australia Hume Community Housing Full time

    **About us** Hume Community Housing is a sector-leading Community Housing Provider that operates from the principles that access to a safe, secure and appropriate home is a fundamental human right, and that homelessness is an experience not an identity. Currently, Hume provides homes and services to more than one in every 1,000 residents of NSW. Hume’s...

  • Customer Service Officer

    2 weeks ago

    Fairfield, Australia Hume Community Housing Full time

    **Customer Service Officer - Metro Sydney OR Regional** **ABOUT THE ROLE** Due to our continued growth, we have an exciting opportunity for a values aligned individual to join the team in the position of Customer Service Officer. The Customer Service Officer (CSO) is responsible for delivering a high quality customer experience to internal and external...

  • Assets Officer

    5 days ago

    Fairfield, Australia Hume Community Housing Full time

    **Assets Officer - Metro Sydney** **ABOUT THE ROLE** The Assets Officer is responsible for the efficient delivery of residential Asset based Planned and Cyclical Maintenance with the purpose of providing quality homes to our customers. The position will also provide a project management, site supervision and quality assurance role for ad hoc projects for...

  • Customer Accounts Officer

    2 weeks ago

    Fairfield, Australia Hume Community Housing Full time

    **ABOUT THE ROLE** The customer accounts officer is responsible for maximising revenue and sustaining tenancies for customers living with disability in line with the NDIS practice standards. This role supports the _Housing People With Disability_ team by collaborating with customers/ their formal and informal support networks to maximise NDIS and rental...

  • Rent Review Officer

    5 days ago

    Fairfield, Australia Hume Community Housing Full time $60,000 - $80,000 per year

    Rent Review Officer (Maternity leave)Location: Fairfield or Maitland NSWContract – 8 monthsSCHADS Level 4ABOUT THE ROLEReporting to the Rental Income Manager, this role can be based in our Fairfield or Maitland offices, and you will be responsible for the delivery of the eligibility and rent review process for Hume's social and affordable customers.Your...

  • Community Cohesion Officer

    2 weeks ago

    Fairfield, Australia Hume Community Housing Full time

    **Community Cohesion Officer -Metro Sydney** **ABOUT THE ROLE** More than just a housing organisation, Hume Housing want to build strong, cohesive communities with positive social outcomes. This role is a critical part of that strategy and is grounded by Social Justice Principles equity, access, participation and rights. This is a full-time role with a...

  • Lettings Manager

    2 weeks ago

    Fairfield, Australia Hume Community Housing Full time

    **Lettings Manager - Sydney Metro OR Regional location** **ABOUT THE ROLE** We have an exciting opportunity for a value aligned individual to join our team in the position of Lettings Manager on a Permanent Full-Time basis. **Key responsibilities in this role include**: - Ensuring that Hume deliver on our contractual and regulatory obligations linked to...

  • [Immediate Start] Property Care Specialist

    4 days ago

    Fairfield City Council, Australia SGCH Group Full time

    - 35 working week, contract full time opportunity till 13 October 2025 - Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for entertainment (covering both meal and venue/accommodation expenses) - Access Health and Wellbeing programs including Employee Assistance Program- free confidential support...

Tenancy Management Officer

3 weeks ago

Fairfield, Australia Hume Community Housing Full time

**TENANCY OFFICER - Metro Sydney**

**ABOUT THE ROLE**

This role is responsible for delivering high quality customer service in all areas of tenancy management within a housing portfolio with the purpose of achieving sustainable tenancies and creating opportunities for customers to prosper in vibrant communities.

Your key responsibilities in this role will include:

- Provision of excellent tenancy management in a high-volume environment, through the holistic management approach from customer sign up, settling-in visits, proactive portfolio and case management, and enhanced customer engagement
- Maintain quality homes and improve the environment of the property portfolio through conducting wellbeing visits, ensuring a case management approach towards the accurate recording and reporting of the outcomes of customer health and wellbeing visits, tenancy sustainment capabilities, repairs and maintenance issues, block meetings and communal upgrades.
- Building and maintaining effective relationships with external support agencies, partners, safety networks and customers to achieve tenancy sustainment, and
- Knowledge and experience of managing complaints, ensuring timely responses to customer enquiries, complaints and grievances.

**WHAT WE LOOK FOR IN YOU**

You are collaborative and outcome focused with high levels of empathy and developed interpersonal and written communication skills. You will have experience pioneering quality customer service in a high-volume work environment and will have demonstrated your ability in relating to people from a diverse range of social and cultural backgrounds.

To be successful in this role, you will need to:

- Demonstrate experience of communicating clearly in all formats with excellent report writing skills,
- Demonstrated advocacy skills and a high degree of empathy
- Have field work experience supporting customers in their homes.
- Demonstrated experience and knowledge of social housing, The NSW Residential Tenancy Act 2010, National Rent Affordable Housing Scheme, Affordable Housing and experience in NSW Civil and Administration Tribunal (NCAT), and
- Be self-motivated, and pride yourself on being efficient, effective, customer focused and a team player.
- Preferred-Certificate III in Welfare or equivalent housing related qualification
- Have experience with Microsoft packages and tenancy management systems,
- Have a NSW Driver's licence and a comprehensively insured vehicle.

**WHAT YOU CAN LOOK FORWARD TO**

We are diverse, dedicated, fun and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.

Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector. We also offer.
- Above Award salaries
- 35 hour working week
- Flexible work practices
- Salary packaging
- Career development opportunities
- Access to EAP Counselling Services

**WHY WORK FOR HUME COMMUNITY HOUSING?**
- Our purpose is to create opportunities for people to prosper._

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW.

We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs.

From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We work in collaboration with our customers and communities, listen to what they need so we can ensure our services are right and they have the best experience. It’s important that our customers stay at the heart of what we do, and why we do it.

You spend a lot of your waking hours at work, so we want to give you a workplace where you can really be your values-aligned self and feel appreciated. We want you to have the best work life balance you can, in your role.

At Hume, we know how to have fun, celebrate successes and are committed to providing a thriving organisational experience to our employees, where you too can prosper.

**NEW OPPORTUNITIES**

Hume’s 3 strategic pillars centre around, growth, social impact and being a thriving organisation. Hume is a profit for purpose organisation and as such must ensure that our structure, systems and processes are as effective and efficient as they can be, whilst ensuring we optimise our social impact.

This strategic ambition, along with new growth opportunities is creating new exciting career opportunities.

**OUR TEAM**

We employ professionals across corporate services, real estate services, property development and construction, asset management, customer services, tenancy management and stakeholder management and partnerships. We also employ social impact specialists experienced in c