Housing Independence Officer

**Housing Independence Officer - Metro Sydney**

**ABOUT THE ROLE**

This role is responsible for the provision of high-quality tenancy and property management Together Home with the purpose of enabling customers to achieve sustainable tenancies and prosper in vibrant communities. You will be working closely with Customer Support Coordinators team to increase customers’ tenancy sustainment skills.

Your responsibilities will include, but are not limited to:

- Build the customer’s tenancy management skills to enable sustained tenancies
- Complete regular property inspections and work with the team to ensure that customers receive appropriate support to maintain their tenancies
- Coordinate property inspections with relevant Real Estate Agents where appropriate
- Ensure customer complaints/repairs about property condition are addressed in timely and appropriate manner
- Offer best customer service to ensure positive customer experience and transition into independent living
- Proactively manage and prevent arrears and bad debt to support customers’ tenancy sustainment
- Represent Hume on external networks, expos and interagency with real estate partnership and private owners
- Ensuring the timely and accurate recording of all customer notes and other customer information
- Working with customers in a complex situation or experiencing housing crisis

**WHAT WE LOOK FOR IN YOU**

To be successful in this role, you will need to have:

- Demonstrated experience in working with customers with complex needs is essential
- Tenancy and property management experience, or an understanding of relevant principles, legislation and processes, is highly desirable
- A solutions and outcomes focused approach
- Excellent communication and time management skills to support effective decision making.
- NSW driver’s license and insured vehicle

**WHAT YOU CAN LOOK FORWARD TO**

We are diverse, dedicated, fun and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.

Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector. We also offer.
- Above Award salaries
- 35 hour working week
- Flexible work practices
- Salary packaging
- Career development opportunities
- Access to EAP Counselling Service

**OUR TEAM**

We employ professionals across corporate services, real estate services, property development and construction, asset management, customer services, tenancy management and stakeholder management and partnerships. We also employ social impact specialists experienced in case management, neighbourhood programs and community initiatives all of which provide our customers with opportunities to prosper. 

We are a diverse, dedicated, commercially minded and customer focused organisation. We also believe that a good employee experience directly translates into a good customer experience. 

If you’re passionate about social justice and consider access to safe sustainable and affordable housing a basic human right, there has never been a more exciting time to join our award-winning organisation. 

**We are **_**Champions of change | Creators of connectivity | Builders of resilience and Determined to succeed**_ 
- Hume Community Housing acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of this land including Dharawal, Cabrogal, Wonnarua, Worimi and Awabakal peoples and the Dharug Nation whose lands Hume operates within. We pay our deep respect to the Elders past and present and emerging and acknowledge their continuing connection and contribution to the lands and waters.  _
- As a community housing provider, Hume regularly engages with and provides face to face services to customers in the community, and these roles require full COVID-19 vaccination status._

**Job Types**: Full-time, Permanent

**Salary**: $85,000.00 - $93,000.00 per year

**Benefits**:

- Referral program
- Salary packaging
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Signing bonus

Work Location: In person