Key Account Management Support

Our customers are key players in the multi-billion convenience industry and your new role is pivotal to their continued growth and development as successful business partnerships for the future.

We have a great opportunity to join the National Sales & Partnerships team as the Key Account Manager Support (KAS), supporting the National Account Manager (NAM), in the management of the major customer accounts within their portfolio.

As the Key Account Support Manager (KAS) you will support our national customers in activities across sales and operations planning, optimising sales and profit, engaging key stakeholders, fulfilling customer needs’ and delivering exceptional customer service.

The KAS works closely with our Operations team and Merch & Marketing team to implement key customer plans with new suppliers and line set up, forecasting for promotions, seasonal allocations and NPD.

If you’re a proactive problem-solver who loves a challenge, you’ll be right at home in a fast-moving industry that values hard work and innovative thinking. With a great team supporting you, you’ll have all the tools you need to make your mark and build better customer experiences every day.

This role would suit someone who is highly organised, deeply curious, with strong attention to detail and who is seeking an opportunity to develop their career.

What you’ll do

Support the execution of our customer service proposition by playing a lead role in general sales operations activities and the day-to-day management of service issues e.g. customer in-stock management, allocations, delivery schedules, pricing maintenance and claims, data maintenance, customer account set-up and profiling, supplier queries and claims management

Assist the NAM to build sales and demand forecast, preparation of customer proposals, preparation of new tenders, and the delivery of trade shows and conferences

Deliver reporting and insights to support compliance to trading terms

Develop trusting relationships with the Customer through planning and key information for regular customer meetings

Plan the successful execution of sales activities through mobilising internal stakeholders across operations, Customer service and Field Sales to deliver on their commitments

Build a network in the convenience industry to understand macro environment and stay abreast of trends, disruptions, competitor activity and evolving customer needs

**What you'll bring**:
Excellent analytical and Excel skills

Customer centric focus

Solid communication skills and a collaborative style that supports multiple Customer, Supplier and Metcash teams.

Collaborative interpersonal and stakeholder engagement skills

Robust attention to detail and organisation skills

Enthusiasm, can do attitude and willing to learn new skills

What we can offer you

We’re BIG on flexible working

An extra week of annual leave each year after 12 months of service

An opportunity to be part of a dynamic team

Career Development

Great corporate benefits

We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.

At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses - sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart.

So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail

Make your Mark

Refer a friend, $3,000 could be yours

LI-SO1